Just wanted to share with my fellow divers my negative experiences when I was planning my trip there to dive the "O" in July. I had reservations at the Ashton Inn and Suites for my trip there.
I didn't get to go due to other things that came up, when I went to cancel my hotel reservation 72 hours in advance (the policy for the hotel is 24 hours) I was given a cancellation confirmation number and figured that was taken care of. NOT. I was a charged a nights stay on my credit card. When I called the first week of July, I was told by staff at the hotel that they had my cancellation, they were sorry that I had been charged and would refund the $94.78 promptly. Two months, several phone calls and faxed credit card statements and unfulfilled promises later, I still haven't been refunded. Today I was told I was a liar, that I had made up my cancellation number (even tho I had been told they had it on record on several previous calls) and that it would not be refunded.
Incidently, my friends that stayed there had a negative experience as well. They arrived for a late check in, opened the door to their room to find someones leftover breakfast remnants and clothes. The room had not been cleaned. They were unable to find the hotel staff again to find another room, and of course their complaints were ignored the next day.
Of course I've taken it up with my credit card company, and I'm confident it will be resolved to my satisfaction. But I wanted to warn other divers of this experience and encourage them to explore other lodging options in the Pensacola area when diving the "O".
I didn't get to go due to other things that came up, when I went to cancel my hotel reservation 72 hours in advance (the policy for the hotel is 24 hours) I was given a cancellation confirmation number and figured that was taken care of. NOT. I was a charged a nights stay on my credit card. When I called the first week of July, I was told by staff at the hotel that they had my cancellation, they were sorry that I had been charged and would refund the $94.78 promptly. Two months, several phone calls and faxed credit card statements and unfulfilled promises later, I still haven't been refunded. Today I was told I was a liar, that I had made up my cancellation number (even tho I had been told they had it on record on several previous calls) and that it would not be refunded.
Incidently, my friends that stayed there had a negative experience as well. They arrived for a late check in, opened the door to their room to find someones leftover breakfast remnants and clothes. The room had not been cleaned. They were unable to find the hotel staff again to find another room, and of course their complaints were ignored the next day.
Of course I've taken it up with my credit card company, and I'm confident it will be resolved to my satisfaction. But I wanted to warn other divers of this experience and encourage them to explore other lodging options in the Pensacola area when diving the "O".
