The Chairman
Chairman of the Board
If it's predictable, then it shouldn't be a surprise. People who routinely live in denial will be hurt by their delusions one way or the other.
Bad Planning.... could kill you.
- Thread starter Superlyte27
- Start date
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Actually Pete, the term Predictable Surprise was coined by Diane Vaughan who also gave us the Normalization of Deviance in her book about the Challenger and circumstances surrounding its ill-fated launch.
I like it because it makes us think... and when we think we might admit that something we initially viewed as unexpected is in fact a normal consequence of our action... or inaction.
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