Diver0001:It's pretty clear to me that PADI is behind the curve on IT and their back-office is chronically backlogged.
R..
Oh gimme a greak.......... Name another organization that
1 Has a full time Quality Management department
2 Has online diver Check
3 Has online Pro check.
4 Has a 72 hour guarantee on certification processing.
5 Sends evaluation questionares to more than 1 in 3 students.
I work very closely with the PADI QA department (more on a daily than weekly basis) and they do everything possible to contact members, including snail mail, fax, phone and email.
Members on the other hand fail to supply or update contact information on a regular basis, and this is where the communication falls down.