StacyT
Guest
I just returned from a week in Curacao at Habitat. While the diving was outstanding, there is some room for improvement at the resort.
The dive staff was outstanding, and did an awesome job. The sites we visited where fantastic, and the house reef was pretty nice. Vis wasn't as good as I was hoping, but it is their rainy season, and thats the chance you take this time of year. The dive staff alone would be enough to draw me back there in a couple of years. Maybe stay somewhere else, and dive with them?
The resort staff however could use some customer service training, and the same goes for the resteraunt, which has horrible food IMO.
The night I arrived I did not get the room that I had wanted. Most likely a mis communication between myself, the travel agent, or the hotel. I would have happily paid for an upgrade, and sorted it out later, however I was told nothing could be done, as I did not have my comfirmation number.
I was than asked for 2 credit cards for incidentals? I told them that the wife and I only had brought along one, and that seemed to cause some immediate confusion at the check in. I had left my credit cards at work, in case they needed to cover any expenses while I was gone.
The next morning I went to the resteraunt to grab a bite to eat. I was not told that the resteraunt was owned by another person, and that I needed to open a seperate account. I went had my breakfast, some horrible service & food, and than the waitress asked my room number. I gave her that, and she walked away. 15 minutes later, after she was standing around not doing anything I got up and left. Later when I went back for lunch, the manager approached and demanded that I pay for the breakfast from earlier, or open another account. I paid cash, ate my meal, and never returned for another meal.
I did return to the bar a couple of times, and one time after standing around for 15 minutes without being helped I just walked away. Another time I ordered a lava flow, and rather than saying they didn't know what that was they put something together, not even close. After that I stuck with strawberry margueritas.
Of coarse there was the slow, high speed internet they sell you as well. I've used faster dial up connections. I told them I needed my confirmation numbers, but they where in my email. They sold me the use of their computer in the game room, with a 10 minute card. Took almost that long to login to my yahoo account to pull the confirmation.
Of coarse the rooms are sparce. They do not have wash clothers, shampoo, or conditioner. Even when I visited Fiji they at least provided these items.
Overall the place looked run down, and the grounds where not very clean. I think the overall resort staff could use some better attitudes. Some where good, but most where border line horrible/bad.
The dive staff was outstanding, and did an awesome job. The sites we visited where fantastic, and the house reef was pretty nice. Vis wasn't as good as I was hoping, but it is their rainy season, and thats the chance you take this time of year. The dive staff alone would be enough to draw me back there in a couple of years. Maybe stay somewhere else, and dive with them?
The resort staff however could use some customer service training, and the same goes for the resteraunt, which has horrible food IMO.
The night I arrived I did not get the room that I had wanted. Most likely a mis communication between myself, the travel agent, or the hotel. I would have happily paid for an upgrade, and sorted it out later, however I was told nothing could be done, as I did not have my comfirmation number.
I was than asked for 2 credit cards for incidentals? I told them that the wife and I only had brought along one, and that seemed to cause some immediate confusion at the check in. I had left my credit cards at work, in case they needed to cover any expenses while I was gone.
The next morning I went to the resteraunt to grab a bite to eat. I was not told that the resteraunt was owned by another person, and that I needed to open a seperate account. I went had my breakfast, some horrible service & food, and than the waitress asked my room number. I gave her that, and she walked away. 15 minutes later, after she was standing around not doing anything I got up and left. Later when I went back for lunch, the manager approached and demanded that I pay for the breakfast from earlier, or open another account. I paid cash, ate my meal, and never returned for another meal.
I did return to the bar a couple of times, and one time after standing around for 15 minutes without being helped I just walked away. Another time I ordered a lava flow, and rather than saying they didn't know what that was they put something together, not even close. After that I stuck with strawberry margueritas.
Of coarse there was the slow, high speed internet they sell you as well. I've used faster dial up connections. I told them I needed my confirmation numbers, but they where in my email. They sold me the use of their computer in the game room, with a 10 minute card. Took almost that long to login to my yahoo account to pull the confirmation.
Of coarse the rooms are sparce. They do not have wash clothers, shampoo, or conditioner. Even when I visited Fiji they at least provided these items.
Overall the place looked run down, and the grounds where not very clean. I think the overall resort staff could use some better attitudes. Some where good, but most where border line horrible/bad.
, but I still miss you, Sweetie! 
