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Free parts for life program

Discussion in 'Apeks' started by mthglt, Jan 12, 2014.

  1. Scuba Scott

    Scuba Scott Instructor, Scuba ScubaBoard Supporter

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    I know the answer but you won't like it.
    Apeks (and every other brand out there) make their money when they sell a new reg. They convinced you that buying from them new is a better value because of free parts.
    Now, if you sell it are you sending Apeks a cut? No, of course not. If you sell your reg used they don't make any money off of it and you are preventing someone else from buying a new reg set from them. You just cost them a customer--how rude!

    They would prefer to sell a new reg set to another customer and have you hang on to yours. From their point of view it is a win-win because they get to profit from another sale and now two people get to have a (probably unnecessary) service done on their regs every year with free parts!

    You may think this is poor customer service (and I agree) but from the point of view of the equipment manufacturer, once you attempt to sell used gear you stop being a customer and become competition.
     
    chadmeister and awap like this.
  2. chadmeister

    chadmeister Nassau Grouper

    # of Dives: 0 - 24
    Location: Dubai
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    That being said, and I see your point, if the manufacturer keeps on selling the same reg with just a facelift... Where is the innovation? Your point, while valid and probably true as to their reasoning on why they don't cover used regs, is not only bad customer service, it is bad for their own growth as a manufacturer!!

    Also, a person that is buying used most probably cannot afford new OR cannot afford to spend new at the moment. So would you rather throw this client away because at the point in time they could buy a new reg?? Or would you rather treat them well and they will eventually purchase a new reg. Selling used is not competition if you don't let it be, it is a marketing tool that if not used properly maybe @apeks and the like need to rethink their marketing strategies and start thinking on how to keep their future market share.

    My 2 cents.
     
  3. buddhasummer

    buddhasummer Divemaster

    # of Dives: 1,000 - 2,499
    Location:
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    2,789
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    I'm pretty sure there is a Padi "how to get more money out of scuba divers" cert, but it seems only manufactures have the necessary perquisites to sign up.

    Parts for life, quite the scam.
     
    Norwegian Cave Diver likes this.
  4. Centrals

    Centrals Barangay Pasaway

    # of Dives:
    Location: Hong Kong
    6,430
    1,748
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    That is not cricket!
     
  5. buddhasummer

    buddhasummer Divemaster

    # of Dives: 1,000 - 2,499
    Location:
    9,528
    2,789
    113
    Probably a little unfair to bring Padi into it, a failed attempt at humour. I still think it's a scam though.
     
  6. Centrals

    Centrals Barangay Pasaway

    # of Dives:
    Location: Hong Kong
    6,430
    1,748
    113
    I meant Apeks!
    Getting spare part(not service kit) is thing of the past!
    Playing cricket probably has no meaning for Aqualung.
     
  7. buddhasummer

    buddhasummer Divemaster

    # of Dives: 1,000 - 2,499
    Location:
    9,528
    2,789
    113
  8. jvanostrand

    jvanostrand Nassau Grouper

    # of Dives: 1,000 - 2,499
    Location: Waterloo, Ontario, Canada
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    I think jhnmdahl is right, it's partially an incentive for shops to sell a product. It helps to keep divers coming back to the same shop and it makes used regs financially unfavourable. For an avid diver it also makes sense. I'm told it's $100 for service kits so in maybe 6 years or so an Apeks becomes cheaper than, say, a Hog.

    I've not kept records of service on mine and I wonder if, for whatever reason, I switch to another shop will I lose lifetime service parts?
     
  9. abnfrog

    abnfrog Tech Instructor

    # of Dives: 2,500 - 4,999
    Location: great white north
    1,498
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    scuba pro just stopped doing parts for life EVEN if your the orig owner and all the rebuilds done , they screwed me on 10 regs ! I wont buy or RECOMEND scuba pro to anyone ever again
     
  10. jvanostrand

    jvanostrand Nassau Grouper

    # of Dives: 1,000 - 2,499
    Location: Waterloo, Ontario, Canada
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    54
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    It makes less sense when you consider service parts are cheap. I'd bet service kits for a 2nd stage cost 50c but sell for $20 or more. A 1st stage kit probably costs $3 but sells for $30. Charge $100 extra for regs, the interest on it pays for parts.
     

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