I
I hope you can make some Regs in titanium one of these days
I can, but MOQ and sell thru has me holding back at the moment, I need to be bigger
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
I
I hope you can make some Regs in titanium one of these days
Let’s get some commitments, I’m in for one and maybe two.I can, but MOQ and sell thru has me holding back at the moment, I need to be bigger
Folks...
We are all fully aware of the ''brands'' which are now under the care/custody and control of Huish...
Absolutely none of these brands are ''must have''...some of them were worth avoiding before they were Huish property...
For those of you who are stuck with a gear locker full of these brands...and who wish to continue to support Huish...respectfully...sorry for your luck...
For all others...the best way for Huish to get the idea that their customers are not happy...is to flood the training agencies/LDS's/and Huish with e-mails...and most importantly...NOT TO BECOME A NEW CUSTOMER...they may not pay any attention to you...but they will pay attention to their balance sheets...
It's no secret the industry is struggling...and will continue to do so for the foreseeable future...support the manufacturers who are out there busting their can...and let companies like Huish slip into the abyss...
When you can order up a back-plate...and have it delivered to your door in 24 hours...why in the world would you wait four months...
If you're a brand fanatic...have some adhesive backed letter sets made up at your local ''Sign'' shop...and brand away to your hearts content...
Seasons Greetings...Warren
You are dinging a company that didn't respond over the New Year's Holiday? Most companies are shut on 12/31 and 1/1 and many for the whole week. At the least, they likely run light staffing this time of year as folks burn vacation time. I'd give them until early/mid next week before I'd consider it a problem...Left 2 VMs on 12/31 on the Huish CS line: one on a Atomic product, and the other on a Hollis product. No reply on either as of today, 1/4. I suppose as long as customers accept being treated unprofessionally, it will continue.
You may consider it any way you like. I've owned and managed service businesses for 28 years. 2 business days is the standard outside limit for replying to business correspondence, and Huish is at 3 and counting, on a CS issue that should be responded to within 24 hrs. I see a pattern of problematic behavior with this company, as demonstrated by reading many other similar experiences. If your expectations are sub-standard, that is what you will often receive, and deserve. Personally, I'll spend my hard earned cash with companies who don't treat their customers with unprofessional disregard, and frequently do, with considerable volume. Frankly, I'm grateful to those who take time to call poor service to task, as that tide lifts all boats. I also practice open recognition for exemplary service, publicly and direct with a business. I am also grateful for our clients who do the same, as I can't fix an issue with service at my own business, or reward a high performing staff member, unless I'm aware. If the right person at Huish reads feedback like this, we'll all receive better service. If not, their sales/profits will drop.You are dinging a company that didn't respond over the New Year's Holiday? Most companies are shut on 12/31 and 1/1 and many for the whole week. At the least, they likely run light staffing this time of year as folks burn vacation time. I'd give them until early/mid next week before I'd consider it a problem...
You may consider it any way you like. I've owned and managed service businesses for 28 years. 2 business days is the standard outside limit for replying to business correspondence, and Huish is at 3 and counting. I see a pattern of problematic behavior with this company, as demonstrated by reading many other similar experiences. If your expectations are sub-standard, that is what you will often receive, and deserve. Personally, I'll spend my hard earned cash with companies who don't treat their customers with unprofessional disregard, and frequently do, with considerable volume. Frankly, I'm grateful to those who take time to call poor service to task, as that tide lifts all boats. I also practice open recognition for exemplary service, publicly and direct with a business. I am also grateful for our clients who do the same, as I can't fix an issue with service at my own business, or reward a high performing staff member, unless I'm aware. If the right person at Huish reads feedback like this, we'll all receive better service. If not, their sales/profits will drop.