Is another problem with DAN brewing?

[naui 15694]

Thanks to you and pasley for clearing that up. I thought I might be missing something, but when I called DAN the rep specifically said transportation would not be covered. very strange. I gave him a simple case where I had an accident and had to be airlifted to a chamber and he said the transportation was not covered in that case.

It is my fault for not reading it myself. My problem is I do not follow details like I did 10 years ago when I taught classes. No big deal though. I have diveassure and next year I can re-evaluate things. Thanks again.

no, they are not the same thing.

you get a lift to the nearest chamber anywhere, even within 50 miles from home,
but the emergency has to be dive-related. this is part of your
plain-vanilla DAN Dive Insurance. See page 25 (Eligible Charges)
of the Benefits Handbook:

http://www.diversalertnetwork.org/membership/handbook.pdf

ok... now for DAN TravelAssist. if you are MORE than 50 miles from home,
you get additional benefits (called DAN TravelAssist), which include medical
transportation for non-dive related issues as well:

http://www.diversalertnetwork.org/membership/travelassist.asp

there is an issue here, which i have not been able to settle:

if you are MORE than 50 miles from home, you seem to
have to clear air or water ambulance transportation with
DAN TravelAssist. see page 26 of DAN's Benefits Handbook.

http://www.diversalertnetwork.org/membership/handbook.pdf

as always, please don't consider this legal advice. consult
an attorney qualified to practice insurance law in your jurisdiction.

 

[DandyDon]

Thanks to you and pasley for clearing that up. I thought I might be missing something, but when I called DAN the rep specifically said transportation would not be covered. very strange. I gave him a simple case where I had an accident and had to be airlifted to a chamber and he said the transportation was not covered in that case.

It is my fault for not reading it myself. My problem is I do not follow details like I did 10 years ago when I taught classes. No big deal though. I have diveassure and next year I can re-evaluate things. Thanks again.

No, in your case - DAN lost a customer & member to poor customer service. That 50 mile rule causes more confusion than it's worth, I think.

And I am sure that DAN is far from perfect in many cases. Nonetheless, SSS and it's greedy owner are intentional villians here, and I hope he sells his clinics and substantial loses.

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