SparticleBrane
Contributor
I'd like to thank Brent at ScubaGearPro and Sink or Swim Scuba for being a standup guy.
Several months ago I bought an OMS bottom timer (Uwatec with "OMS" slapped on it) from Brent. After a short period of dives I noticed the depth reading was off a bit.
I contacted Brent and when he got back to me, he had already contacted OMS, gotten an RMA number, and filled out the form. He sent it my way and all I had to do was box it up and ship it out, which I did.
Then the waiting game began.
I waited, and waited. Talked to Brent -- OMS was saying "any day now" etc. Not Brent's fault at all, totally OMS (does this surprise anyone?)
This went on for awhile -- OMS kept giving Brent the runaround, even at DEMA. Brent didn't have any to replace it with, and OMS said they didn't either...something about a new one coming out. They wouldn't replace it for Brent.
In the end, Brent refunded my purchase. He lost out on this transaction, but because of how he treated me I'll definitely be buying from him again, and I won't be purchasing OMS products in the future.
Several months ago I bought an OMS bottom timer (Uwatec with "OMS" slapped on it) from Brent. After a short period of dives I noticed the depth reading was off a bit.
I contacted Brent and when he got back to me, he had already contacted OMS, gotten an RMA number, and filled out the form. He sent it my way and all I had to do was box it up and ship it out, which I did.
Then the waiting game began.
I waited, and waited. Talked to Brent -- OMS was saying "any day now" etc. Not Brent's fault at all, totally OMS (does this surprise anyone?)
This went on for awhile -- OMS kept giving Brent the runaround, even at DEMA. Brent didn't have any to replace it with, and OMS said they didn't either...something about a new one coming out. They wouldn't replace it for Brent.
In the end, Brent refunded my purchase. He lost out on this transaction, but because of how he treated me I'll definitely be buying from him again, and I won't be purchasing OMS products in the future.
