First, let me start by saying I am a supporter of a couple of Internet Dive Shops that are authorized dealers. I also work at a LDS that I buy very little if anything from because the prices are too high even with my employee "discount". I also send my regs to Scubatoys to be serviced because 1) we currently send our regs to another store for service and 2) it typically costs $250-$275 to get them serviced through our store, and 3) ScubaToys has great service.
So, I'm a supporter of the best business model and not a support your LDS at any cost type of person. If we had a dive shop in town that was fair, I would definitey spend my money there...but we don't.
Anyway, we (the LDS where I work) recently received this letter from Aqua Lung and I found it interesting and thought I might share it just for the gee whiz factor and not in support of the internet or LDS. I couldn't figure out how to post the original PDF file, so I retyped the body...I apologize for any spelling errors or grammatical mistakes I may have made. The content and gist of the letter remain accurate.
"Dear Valued Aqua Lung Retailers,
Recently we have received a number of inquiries regarding LeisurePro and how they obtain Aqualung Diving Products. For the record, LeisurePro is not an authorized Aqua Lung dealer nor do we sell Aqua Lung, Sea Quest, Suunto or Apeks branded products to them.
In the past, Aqua Lung has taken an aggressive stance in trying to eliminate sales of equipment by unauthorized resellers obtained through gray market channels. Through our serial number tracking system, we have virtually eliminated the gray market acquisition of products through U.S. dealers. We reently terminated a distributer for selling our products to a third party (Leisurepro) for the purposes of resale. We will continue to be diligent tracing products sold by unauthorized resellers for the purpose of terminated or eliminating the source.
We would like to ask that if a retail customer comes to your store with Aqual Lung, Sea Quest, Apeks or Suunto equipment acquired through an unauthorized retailer, please try to acquire the product's serial number. Call us with the number and we will track the prduct and take the necessary action in dealing with the violation.
Since we cannot determine the product's condition, whether new or used, from unauthorized resellers, we do not provide warranty or support for products purchased from sources other than our authorized dealer network. This is important for you, our retailer, as well as for your customers to know. As further protection for customers, we will be posting new information regaurding Leisurepro on our website shortly. We encourage you to remind customers of the value they receive purchasing from an authorized Aqua Lung retailer."
The letter was signed by Don Rockwell, the President of Aqua Lung America.
Take it for what it's worth. I still find it hard to believe that LeisurePro finds enough "gray market" suppliers to fill their stocks. I'm not saying Aqua Lung is telling a lie, it's just a lot of stock to find in bits and peices.