scubaviol1
New
I thought it is a good time to start a discussion on a liveaboard travel agencies. One of the biggest is LiveAboard.com, located in Amsterdam.
I have booked trips with the LiveAboard.com in the past with no problem. But after my experience this time around I am sure to take my business elsewhere.
I have booked and paid in full for a cruise on Turks and Caicos Explorer II in 2019 for a cruise in April 2020. Due to the Covid-19 pandemic the cruise was cancelled by the operator. I have requested a refund but was informed by the LiveAboard.com that operator is not issuing refunds but offering reschedule instead.
Fast forward to present time: we are still in the pandemic with no end of it in sight. My repeated requests for the refund are denied and I am given a deadline of April 2022 to reschedule this trip. Since pandemic is still ongoing it does not look like I will be able to go and have lost all this money as a result.
Be careful! Think twice before giving your business to the LiveAboard.com. They are nothing short of con-artists who will be happy to take your money and will not give it back to you even when cancellation is entirely not your fault.
At this point I am considering taking legal actions against Liveaboard.com
Will keep you posted on my progress.
Please let me know if you had similar experiences with this Company
I have booked trips with the LiveAboard.com in the past with no problem. But after my experience this time around I am sure to take my business elsewhere.
I have booked and paid in full for a cruise on Turks and Caicos Explorer II in 2019 for a cruise in April 2020. Due to the Covid-19 pandemic the cruise was cancelled by the operator. I have requested a refund but was informed by the LiveAboard.com that operator is not issuing refunds but offering reschedule instead.
Fast forward to present time: we are still in the pandemic with no end of it in sight. My repeated requests for the refund are denied and I am given a deadline of April 2022 to reschedule this trip. Since pandemic is still ongoing it does not look like I will be able to go and have lost all this money as a result.
Be careful! Think twice before giving your business to the LiveAboard.com. They are nothing short of con-artists who will be happy to take your money and will not give it back to you even when cancellation is entirely not your fault.
At this point I am considering taking legal actions against Liveaboard.com
Will keep you posted on my progress.
Please let me know if you had similar experiences with this Company