NorthEast Scuba Supply - No Refunds.

[GrumpyOldGuy]

I have used them also. Their website is so-so, but they are pretty helpful on the phone.

Personally, I don't have the balls to ask for a cash refund on something that is my bad. The sold it, they incurred the expenses in selling it, probably ordered a replacement for inventory. It's screwing with them and their cash flow. A stored credit is a reasonable alternative that allows them to make one sale for the hassle of 2. The alternative, charging a restocking fee is an option but I think most people when they understand the cost of their failed transaction probably don't want to pay the piper his due.

A novel idea, if you don't know that you want and the right size, go seek an LDS. (edit: an I do mean purchase from the LDS)

 

[CAPTAIN SINBAD]

I tried to buy from them but their website was acting slow and there was a particular page that was not loading. So I emailed them asking for a particular model of something. The reply I got was rather rude (You should check our online stock instead of writing emails to us!!!). I took my business elsewhere and ended up purchasing the same thing much cheaper. Their prices were out-matched, their service was out-matched and though I never made a purchase, my brief dealing with them was not a pleasant experience.

There are far better online retailers out there.

 

[uncfnp]

Yes, if you buy from a company, on-line or in store, without knowing the return policy, then get upset when its not a full refund. Obviously it's your fault.

As for offering refunds on unused items, its my experience that's the rule rather than the exception so obviously for many companies, it's a good business decision. I know that I would hesitate to order from an on-line company that does not offer refunds, dive gear or anything else. I have spent thousands of dollars for gear on-line and have only returned a very small fraction of the total. So, at least for me, a no hassle return policy means the company will get my business when the other restrictive return policy company will not. That's a lot of lost sales that I think more then out weigh the small amount of lost revenue from my few returns.

 

[bj139]

I bought from them over the past three years and all purchases have been great. I returned a few things and bought even more after. If you're diving you KNOW there is always more equipment to buy so store credit is fine with me.