Not Happy with Oceanic's Customer Service...

[hawkenph]

Hi,
I have e-mailed Oceanic a number of times and have not received an answer. I have a Oceanic Geo, that needs repair and I live in the Philippines. There are no more dealers in the Philippines.. Any suggestions?
Thank you,
Kurt in Cebu

 

[Thalassamania]

Scuba World
1181 Vito Cruz Ext. cor. Kakarong St.
Makati City, Manila 1200
(632) 895-3551
sales@scubaworld.com.ph

Are they no longer with us?

 

[rovanpera]

Does Oceanic make any computers themselves, the Geo was build by Aeris I think? My Geo broke a bit over year ago and was sent back to Oceanic from Cebu. No word so far, either to the dive shop or to me (i have contacted Oceanic directly, with no reply).

 

[Thalassamania]

I believe all Oceanic computers are made by the Pelagic, an Oceanic subsidiary that OEMs computers for lots of folks including the Oceanic companies: Aeris, Hollis and Oceanic.

 

[hawkenph]

I have connected Scuba World here in Cebu and they said, they no longer carry Oceanic.

Scuba World
1181 Vito Cruz Ext. cor. Kakarong St.
Makati City, Manila 1200
(632) 895-3551
sales@scubaworld.com.ph

Are they no longer with us?

 

[Down-under]

My experience from the other side of the world from them has been nothing but top notch.
I recently had a flood in the computer compartment of my DataMask. It was toast!
I contacted Oceanic through their website. They replied, gave me a RA number to use with a return form. I posted it to their service centre (I'm from New Zealand!).....Got a new mask back a few weeks later
Try contacting through their website? It worked for me.

 

[hawkenph]

Hi,
I did 3 times with no response in a 3 wk period..
thank u..

My experience from the other side of the world from them has been nothing but top notch.
I recently had a flood in the computer compartment of my DataMask. It was toast!
I contacted Oceanic through their website. They replied, gave me a RA number to use with a return form. I posted it to their service centre (I'm from New Zealand!).....Got a new mask back a few weeks later
Try contacting through their website? It worked for me.

 

[korvette]

Dont they have phones in the Phillippines? Call them.

GENERAL CONTACT INFORMATION

OCEANIC
2002 Davis Street
San Leandro, CA 94577
USA

toll-free: (800) 435-3483
phone: (510) 562-0500 (Mon - Fri: 8am - 5pm, Pacific Time)
fax: (510) 569-5404

general email: hello@oceanicusa.com

 

[The Chairman]

I am sure that they will be along here in a bit.

 

[FlyinV]

I have had great luck when I called Oceanic.
Not as good when I just emailed them.

Mailed in my flooded computer on Monday (express) and I had a replacement on Friday.

So I suggest using the phone.