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Problem with Petrel Log Manager and DivePal account version

Discussion in 'Dive Software' started by jboneng, Nov 16, 2014.

  1. jboneng

    jboneng Nassau Grouper

    # of Dives: 500 - 999
    Location: Norway
    199
    94
    28
    I have a DivePal tech account, but when I logged in with my account on Petrel Log Manager for android, when I want to use some functions in Petrel Log Manager, the android app says I only have a basic account, and locks me out of functions that I would like to use and prompt me to by nitrox or tech version, any tips or hints to resolve this problem would be nice.
     
    Last edited: Nov 16, 2014
  2. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Hi,
    what is your divePAL userID so we can check the license?
     
  3. jboneng

    jboneng Nassau Grouper

    # of Dives: 500 - 999
    Location: Norway
    199
    94
    28
    Have sendt you the userid on PM.
     
    Last edited: Nov 16, 2014
  4. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Apparently your tech license has expired. See email we sent you.
     
  5. jboneng

    jboneng Nassau Grouper

    # of Dives: 500 - 999
    Location: Norway
    199
    94
    28
    Have a new, valid license, have sendt you proof of purchase on email.
     
  6. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Issue should be fixed now.
    Log-out from the App and then log-in again.
     
  7. jboneng

    jboneng Nassau Grouper

    # of Dives: 500 - 999
    Location: Norway
    199
    94
    28
    Works now :D Thank you
     
    DiveNav likes this.

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