Shearwater Service

[ianr33]

My Shearwater Pursuit died 2 weekends ago. Got down to 60 feet and the depth was flashing 0. After the dive the temperature read 522. That seemed a little excessive even for a Texas heatwave.

Got home and sent off an Email to the dealer I bought it from. 2 hours later I had replies from said dealer and the manufacturer ON A SUNDAY AFTERNOON!!!!!!

Gave computer to dealer monday after work.He shipped it on the tuesday. Got it back yesterday.

Total out of cost pocket to me: $0 (Dealer offered to pay shipping one way,Shearwater covered the return)
Total turnaround time: 10 business day.

Totally Impressed

 

[snowmaker]

My experience with Shearwater has been nothing but great also. They certainly understand customer service and back up there products.

 

[duvernet]

Agree with service standards

Had issues with the select Button, emailed Shearwater with issues, recieved reply within hours of sending email and after a few more emails, sent the unit to Shearwater. thee days later recieve email from them that issue was a unusal one and where going to replace button, but in the end they emailed saying they are going to ship a new unit instead. talking about backing your product and service. should recieve new unit Monday.

 

[Dr. Doug Ebersole]

Agreed. Bruce and Lynn really have an outstanding product -- and even better customer service!