Wayward Son
Contributor
ship a lousy replacement battery cover for over 2 weeks due to it?
Here's the deal: I own 3 Versa Pro 2 consoles. My wife's battery indicator got down to 1 bar, time for a battery. Now, this one hasn't been used much, but it was sent back for the recall last year & I have no idea if they sent me the same comp back of a replacement unit or what, but she's only logged about 25 dive total in, before & after recall.
Anywhoozle, battery is dying so we finally get to learn how to replace one. I decide to take it to my LDS so I can watch how it's done this time & avoid mistakes in the future. The tech gets the comp out of the console & we both discover that the plastic battery cover has a crack in it. Presumably it came back from the recall with this crack, dunno. It's the back, where nothing can get to it inside the console, so it simply isn't possible that we caused it. Perhaps a flaw in the plastic allowed it to develop due to the pressure from the dives? No way to know, I guess.
OK, the comp hasn't leaked yet, no prob. We just need a new cover. Tech calls Oceanic right then, tells me he should have it in a few days. I go back a week later, no cover. One PO'd tech. He's been told that due to DEMA everyone's been so busy that it's going to take 10 days just to get someone to drop the part in the mail.
Good thing my wife is working the next few weekends & doesn't have the time to squeeze in a dive.
But after years of hearing -including from my LDS- about how good Oceanic support is, this sure has me wondering about the reality of that. Does the whole bloody company pack up & go to the show or what?
Here's the deal: I own 3 Versa Pro 2 consoles. My wife's battery indicator got down to 1 bar, time for a battery. Now, this one hasn't been used much, but it was sent back for the recall last year & I have no idea if they sent me the same comp back of a replacement unit or what, but she's only logged about 25 dive total in, before & after recall.
Anywhoozle, battery is dying so we finally get to learn how to replace one. I decide to take it to my LDS so I can watch how it's done this time & avoid mistakes in the future. The tech gets the comp out of the console & we both discover that the plastic battery cover has a crack in it. Presumably it came back from the recall with this crack, dunno. It's the back, where nothing can get to it inside the console, so it simply isn't possible that we caused it. Perhaps a flaw in the plastic allowed it to develop due to the pressure from the dives? No way to know, I guess.
OK, the comp hasn't leaked yet, no prob. We just need a new cover. Tech calls Oceanic right then, tells me he should have it in a few days. I go back a week later, no cover. One PO'd tech. He's been told that due to DEMA everyone's been so busy that it's going to take 10 days just to get someone to drop the part in the mail.
Good thing my wife is working the next few weekends & doesn't have the time to squeeze in a dive.
But after years of hearing -including from my LDS- about how good Oceanic support is, this sure has me wondering about the reality of that. Does the whole bloody company pack up & go to the show or what?
