Not a good assumption. Call them, and talk to them, is the best approach.
Teric Battery Drain - When OFF
- Thread starter Diver-6873
- Start date
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I was surprised to receive a return tracking number without having heard anything from them. I'll post whatever they include when it gets here.
I have a battery drain issue on my Teric that I purchased last November.
Mine has been sat ready to use this summer since then and simply out to top up the charge every 3 weeks or so and the firmware updated when available. It would at worst drop to 98% over a week and off but seemed to drop a little more following v17 firmware update. I did assume that v18 would fix this but following use whilst away the battery drop seems really high.
Just left it for 60 hours and it has dropped from 100% to 68% turned off and sitting on the side.
Just wondering if anyone based in the UK has had a similar issue and how it was dealt with. I have sent an email to Narked at 90 and also popped up a web form at Shearwater to ensure they are aware.
Other than this, it is a great computer and a massive step forward over my previous ones - although they are used for backup now.
Mine has been sat ready to use this summer since then and simply out to top up the charge every 3 weeks or so and the firmware updated when available. It would at worst drop to 98% over a week and off but seemed to drop a little more following v17 firmware update. I did assume that v18 would fix this but following use whilst away the battery drop seems really high.
Just left it for 60 hours and it has dropped from 100% to 68% turned off and sitting on the side.
Just wondering if anyone based in the UK has had a similar issue and how it was dealt with. I have sent an email to Narked at 90 and also popped up a web form at Shearwater to ensure they are aware.
Other than this, it is a great computer and a massive step forward over my previous ones - although they are used for backup now.
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- Location
- Philadelphia and Boynton Beach
- # of dives
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Hi @roguck
You certainly do have a battery problem, 32% drop in 2 1/2 days.
I'm currently down 20% after 33 days and a fair amount of playing with the NDL and deco planner.
Teric owners, have you required repair or replacement service?
Shearwater service is the best I have ever experienced
You certainly do have a battery problem, 32% drop in 2 1/2 days.
I'm currently down 20% after 33 days and a fair amount of playing with the NDL and deco planner.
Teric owners, have you required repair or replacement service?
Shearwater service is the best I have ever experienced
The Teric is back home today, with a new battery, circuit board, and depth sensor, in addition to various bits and pieces. For all intents and purposes, a new unit.
BoatingDave
Contributor
Yes these need to be serviced. My teric was losing 3-4%/day which Shearwater said was normal but that I should keep an eye on it. After a bit of time it would drop, while turned off, by 10%/day. I had it serviced and now can be 99% two days after turning it off. Shearwater service was terrific, but there does appear to be an issue with some of the earlier batteries. My Teric was about 18 months old.
They also changed the circuit board because they felt the drain may have been because of a broken transmitter wire. So make sur eto back up your logged dives in case they need to change the board.
BoatingDave
Contributor
Yeah, when I had to have my Teric serviced I sent it from Philly to Seattle. Took about 5 days to get there, and a week to get back. The actual time at the service center was super quick. Service was excellent. My Teric had a sheet of paper telling me what was done.
- Messages
- 19,762
- Reaction score
- 18,616
- Location
- Philadelphia and Boynton Beach
- # of dives
- 1000 - 2499
So, I think it is safe to say that the Teric has had its share of early problems Teric owners, have you required repair or replacement service?
Shearwater service has been excellent. I'm hoping the bugs have been worked out
Shearwater service has been excellent. I'm hoping the bugs have been worked out
My wife's Teric began having terrible battery drain issues a few weeks back. Would go from 100% to 80% in two days. Hers was actually out of warranty but the repaired it anyway.
Apparently it had one of the original boards in it that could not even be depth tested now. (something about was wired from the left and now they are wired from the right)
When speaking to the gentleman who repaired it he said that the battery issue came from the fact that Shearwater was expecting to sell 1000 Terics a month and it ended up being about 15 times that amount and the battery producer couldn't keep up and let quality slip.
Anyway, they made good on it, and it is on it's way back to me today.
Awesome company!
Apparently it had one of the original boards in it that could not even be depth tested now. (something about was wired from the left and now they are wired from the right)
When speaking to the gentleman who repaired it he said that the battery issue came from the fact that Shearwater was expecting to sell 1000 Terics a month and it ended up being about 15 times that amount and the battery producer couldn't keep up and let quality slip.
Anyway, they made good on it, and it is on it's way back to me today.
Awesome company!
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