What's up with Cebu Pacific?

[pakman]

they'll accept it over the phone but not online??? stupid...

Jag

yeah, that's real secure... They probably recommend faxing a copy of your card front and back as well...

 

[shugar]

yeah, that's real secure... They probably recommend faxing a copy of your card front and back as well...

don't forget that they'll want you to call to confirm the receipt of the fax after you send it...

Jag

 

[Narcd_dvr]

they'll accept it over the phone but not online??? stupid...

Jag

You wanna hear about my e-ticket experience with PAL?

 

[jonix]

You wanna hear about my e-ticket experience with PAL?

fire away

 

[chromi]

I used my Spanish Visa card for the reservation. No problem at all, except afterwords when I had to make a change in the ticket.

Then they told me by phone that they accept no changes with VISA payment ????, so you have to pay at airport (three times the price) or a city office. My problem was in a Hong Kong stop over, so going to pay at the office from Madrid and coming back at time for lunch, was a little problem at the moment.

Fortunately I have friends in Hong Kong that could arrange and pay for me.

so, never try to make a change in your flight if you live abroad.

 

[jonix]

Then they told me by phone that they accept no changes with VISA payment ????, so you have to pay at airport (three times the price) or a city office.
so, never try to make a change in your flight if you live abroad.

happened to me here when i changed my flight to cabilao. had to wait for 1.5 hours at their office just to pay additional charges for the flight change.

 

[jbb]

happened to me here when i changes my flight for cabilao. had to wait for 1.5 hours at their office just to pay additional charges for the flight change.

After all it's all about customer service right?

Is it really true that you have to fax them your card front and back or was that a note of sarcasm totally missed by me. Because if that's true I'll wait until I get there.

Thanks.

 

[tboxcar]

I ran into this same problem back in June/July trying to buy tickets going from Manila to Jakarta on Cebu Pacific, on line was a 'no go' but by calling and giving all my personal info. (including the brand of toilet paper I use) I was able to get ticket. To make things worse, after completing the transaction, Cebu Pacific waited nearly 4 days or so to actually 'email' to me. Then once again, I repeated the whole process while in Bali, that is I had to call Cebu Pacific in Manila, but the phone call was 'rather expensive'
By the way anyone wanting to go to Bali/Indo. The cost with tax was US$99 one way to Jakarta, and then flew "Adam Air" for US$37 to Denpasar. Good price, $US37 does not even buy a 'train ticket' where l live

 

[jonix]

After all it's all about customer service right?

Is it really true that you have to fax them your card front and back or was that a note of sarcasm totally missed by me. Because if that's true I'll wait until I get there.

Thanks.

sarcasm in action. unless you are changing flight scheds then you won't get into the same trouble i went through. lesson learned with cebu pacific...never change flight times.

 

[jonix]

By the way anyone wanting to go to Bali/Indo. The cost with tax was US$99 one way to Jakarta...

from where? manila?