I bought an OMS canister light quite a few years ago directly from OMS while I was at a DEMA show. I still have it, I dont know why, because IT NEVER WORKED RIGHT! It wouldnt hold a charge from day one and OMS wouldnt do anything about it! Im still pissed off about that.
If it were me, I would take it to every demo dive within 500 miles, until they offered me enough $$$ to cover all lost $$$. Time + trip costs + original purchase cost.
eventually they would get sick of seeing me show up to let everyone see how they treat someone after the sale.
These companies stay alive by selling quality gear and backing it.
One would think that if you bought this item under ANY condition other than "AS IS" that they would simply make it right.
This being said, I am loyal to the brands which treat customers fairly.
This loyalty will often cause me to sometimes pay more for an item than the competition has it for. After seeing my gear, some people might think that I am brand specific as some sort of style thing. This couldn't be further from the truth for me.
My only requirements for gear are that it be capable of performing the tasks for which it was purchased(misjudgments are on me of course) & that it comes in black.
If my gear seems to have alot of any particular brand, it simply speaks volumes about my respect for those companies which have earned it through their actions to me and others in the marketplace.
Keep puting their CRAP out for all to see, they WILL come around, I'm sure