Kim I am sorry that my policies are not to your liking, but they were lined out in advance on both occasions, very clearly. I did in fact make several special accommodations for your group, including rearranging the schedule to allow for a one hour later departure time for you by request, providing a full set of gear at no charge for a member from your group, making special arrangements so that you would not have to come into town at all to complete paperwork or settle your accounts, rearranging the dive schedule to allow you and Oliver to get to Devils Throat (by your request), and deviating from my cancellation policy to accommodate your last minute cancellation.
If you were unhappy with anything at all, you could have addressed these things with me when you came to pick up your refund for the last minute cancellation, or when you called to cancel so that you could join your friends in PDC. You gave me no indication at all that you were unhappy, in fact I found our telephone conversation to be very friendly.
I am sorry that you were not happy with me or my services or crew, but this is something that could have been addressed more appropriately. Instead, two weeks later with no attempt to express these sentiments to me by phone, e-mail or in person you choose to make these complaints in a public forum.
For the record, you were not diving with new divemasters. Pedro, Javier, & Arturo have all worked with me for quite awhile. 3 years, 2 years and 1 year respectively and all have literally thousands of dives here and elsewhere. Pedro has been a Cozumel divemaster for over 10 years, Javier has been a divemaster in Puerto Vallarta and Cozumel for going on 20 years. Arturo was on vacation during your trip.
Ironically, I received this from a member of your group just a few days after your return, along with a photo of the group.
Christi,
Thank you for all of your help last weekend for making our diving experience wonderful. We all had a great time and just wanted to relay that message to you, so from all of us, thank you. You run a very good dive operation and should be commended for that. We really enjoyed diving with Pedro, funny guy. We had a theme to our dive trip and it was making fun of the movie "The Life Aquatic". We all got a good laugh from the flick. As you can see, Pedro participated in the gag. The picture is the front cover for the Cozumel Dive Trip DVD we are making. Hopefully we will see you soon and always, Hookem' Horns!