Bubbletrubble
Contributor
Before purchasing something new, I'd wait to see what options Aqualung gives you. You never know what might happen; the company might surprise you. Even if the repair isn't technically covered under warranty, my friends and I have had some good experiences with different manufacturers stepping up and making BCD repairs out of a good-faith customer service gesture. It's an easy way for the company to get positive word-of-mouth publicity, and it keeps the customer happy...at a very modest expense.Bubbletrubble - I just got back from Punta Cana today, so I will contact my LDS to see what my options are. Even if I can get it repaired somehow, I'm afraid that this is likely to happen again.
Stuff breaks. Dive gear isn't meant to last forever, but I do think that if a company is willing to help you out -- even if technical service reps just explain how best to fix the problem on your own -- that's the mark of quality customer service. That's the kind of company I'd want to do business with in the future.
I had a friend who purchased an expensive BCD a few years ago, and based on his recent experience with the manufacturer (not Aqualung, in this case), he and I won't be patronizing that company ever again.
Good luck getting your Zuma repaired.