They must be Windows Certified Engineers...
Sorry, just had to...
SDM 2.1.5 Available
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They must be Windows Certified Engineers...
Sorry, just had to...
Just for a laugh I thought I would post some of the thread between myself and a Suunto *cough* support person. I think we have a clear example of what happens when you export support to offshore sources.
Response (Marjukka Haapalehto) - 07/11/2005 04:01 AM
Dear Sir,
We are sorry to hear that you haven't been satisfied with our service.
However, we are glad that you have solved your problem and can now export and
re-import your files.
With Best Regards,
Suunto Helpdes
Customer (Steven) - 07/08/2005 10:38 AM
That method does not work. Version 2.1.5 build 111 only exports as .sde
format. You also do not address how to re-import the Excel files to SDM as .
sde files which is a format that Excel cannot write.
You know what is really funny? I solved the problem on my own. What is even
funnier is I am not going to tell you how. I think that anyone who is working
at a help desk ought to be doing a better job than this thread shows. Perhaps
even being familiar with the different program builds and versions would help.
Suunto support is a complete joke.
Response (Marjukka Haapalehto) - 07/08/2005 04:43 AM
Dear Sir,
1. To export a dive log:
Select the log you want to export and click File and Export. The Export dive
logs window opens.
Select either Export Logs to Dive Log 7 Standard file or Export Logs to the
Microsoft Excel File and click Next.
Click Browse, browse to the location where you want to save the file and change
the file name if necessary. Click Save.
Click Finish to export the file.
2. When you re-import those files back to SDM they must be in .sde format.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 07/01/2005 06:54 AM
OK this is starting to get really annoying now. I am trying to do something
very simple and the help files appear to be incorrect! I spent more money on
my cobra than on my PC and windows XP, I expect the software to work.
The SDM software claims to let you export data in .csv format which can readily
be imported into excel or any other program for that matter. You recently told
me that SDM exports in .sde format. The attachments I have added to this
thread show very clearly the results of opening an sde file with Excel or
Notepad - garbage.
I need step by step instructions (apparently the help files are incorrect, if
they were correct I would have no problem exporting .csv data) to:
1. Allow me to export dive log files in an Excel readable format
2. A method to allow me to re-import those files to SDM once I have made
manual changes that the software will not allow me to make directly.
Thank you
Response (Marja Salminen) - 07/01/2005 01:40 AM
Dear Sir,
You don't need to import the sde files to Excel, you can just open them in the
software. If you wish, you can also open them in NotePad.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/30/2005 07:12 PM
Can you please tell me how to have Excel import the SDM 2.1.5 .sde files? I
have a recent version of Excel and it is not able to import this format. I
suspect this is because SDM does not export data in .csv format (despite what
the help files claim). What I am trying to do is very simple and I am a very
experienced computer user...why is everything so difficult in SDM? It's not a
microsoft product!
Response (Marja Salminen) - 06/30/2005 06:25 AM
Dear Sir,
The possibility to change the order of dives in your logbook will maybe be
added to some future version of the Dive Manager software.
The exported files are always in .sde format which can be accessed with Excel.
These files can also be imported back to Dive Manager.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/29/2005 11:12 PM
Hi Maria,
Can you please give me some insight into why the order of the logs cannot be
changed? Surely the data is stored in some kind of database which ought to be
accessible for me to make manual changes to? I tried to export my dive logs as
excel files, but for some reason DM 2.1.5 does not give me the option of
chosing .csv files as an export format! *If* I can get the files to export as .
csv format (can you please suggest what me be wrong with what I am doing - I am
following the help file) will I be able to adjust everything and then re-
import?
Thanks!
Steve
Response (Marja Salminen) - 06/28/2005 10:19 AM
Dear Sir/Madam,
Thank you for contacting Suunto.
Unfortunately you cannot change the number of dives in the SDM software. The
dives are always numbered in the order they are imported to the software.
However, if you wish to see the dives in correct order, sort them by date.
We are sorry for the inconvenicne this may cause you.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/22/2005 09:41 PM
Hi!
I am having some problems with my new Dive Manager 2.1.5 software.
1. I was able to import all my old log files without any issues. They are now
numbered 1-47.
2. I then downloaded from my Cobra and the dives appeared in the "All Dives"
folder, but were not numbered sequentially (also the month and day have been
set to European style - I may have done this)
3. I have entered some dives manually. I have managed to do this (although
the software requires dive time to be entered in seconds and depth in meters -
even though I am set to imperial units). However, the software does not update
the dive numbers. Is there any way to force DM to add numbers to the dives?
Also is it possible to force the dive count to start at say 37 (my dives prior
to using the Cobra).
I have attached my dive logbook in the hopes that you can see the problem
better than my explanation.
Many thanks for your time and help.
Steve
Question Reference #050622-000100
---------------------------------------------------------------
Topic: PC-Software
Sub-Topic: SUUNTO DIVE MANAGER (SDM)
Contact Information: doctorsteve@cox.net
Date Created: 06/22/2005 09:41 PM
Last Updated: 07/11/2005 04:01 AM
Status: Solved
Serial Number: Dive Manger 2.1.5
Bought From:
Service Center:
Response (Marjukka Haapalehto) - 07/11/2005 04:01 AM
Dear Sir,
We are sorry to hear that you haven't been satisfied with our service.
However, we are glad that you have solved your problem and can now export and
re-import your files.
With Best Regards,
Suunto Helpdes
Customer (Steven) - 07/08/2005 10:38 AM
That method does not work. Version 2.1.5 build 111 only exports as .sde
format. You also do not address how to re-import the Excel files to SDM as .
sde files which is a format that Excel cannot write.
You know what is really funny? I solved the problem on my own. What is even
funnier is I am not going to tell you how. I think that anyone who is working
at a help desk ought to be doing a better job than this thread shows. Perhaps
even being familiar with the different program builds and versions would help.
Suunto support is a complete joke.
Response (Marjukka Haapalehto) - 07/08/2005 04:43 AM
Dear Sir,
1. To export a dive log:
Select the log you want to export and click File and Export. The Export dive
logs window opens.
Select either Export Logs to Dive Log 7 Standard file or Export Logs to the
Microsoft Excel File and click Next.
Click Browse, browse to the location where you want to save the file and change
the file name if necessary. Click Save.
Click Finish to export the file.
2. When you re-import those files back to SDM they must be in .sde format.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 07/01/2005 06:54 AM
OK this is starting to get really annoying now. I am trying to do something
very simple and the help files appear to be incorrect! I spent more money on
my cobra than on my PC and windows XP, I expect the software to work.
The SDM software claims to let you export data in .csv format which can readily
be imported into excel or any other program for that matter. You recently told
me that SDM exports in .sde format. The attachments I have added to this
thread show very clearly the results of opening an sde file with Excel or
Notepad - garbage.
I need step by step instructions (apparently the help files are incorrect, if
they were correct I would have no problem exporting .csv data) to:
1. Allow me to export dive log files in an Excel readable format
2. A method to allow me to re-import those files to SDM once I have made
manual changes that the software will not allow me to make directly.
Thank you
Response (Marja Salminen) - 07/01/2005 01:40 AM
Dear Sir,
You don't need to import the sde files to Excel, you can just open them in the
software. If you wish, you can also open them in NotePad.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/30/2005 07:12 PM
Can you please tell me how to have Excel import the SDM 2.1.5 .sde files? I
have a recent version of Excel and it is not able to import this format. I
suspect this is because SDM does not export data in .csv format (despite what
the help files claim). What I am trying to do is very simple and I am a very
experienced computer user...why is everything so difficult in SDM? It's not a
microsoft product!
Response (Marja Salminen) - 06/30/2005 06:25 AM
Dear Sir,
The possibility to change the order of dives in your logbook will maybe be
added to some future version of the Dive Manager software.
The exported files are always in .sde format which can be accessed with Excel.
These files can also be imported back to Dive Manager.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/29/2005 11:12 PM
Hi Maria,
Can you please give me some insight into why the order of the logs cannot be
changed? Surely the data is stored in some kind of database which ought to be
accessible for me to make manual changes to? I tried to export my dive logs as
excel files, but for some reason DM 2.1.5 does not give me the option of
chosing .csv files as an export format! *If* I can get the files to export as .
csv format (can you please suggest what me be wrong with what I am doing - I am
following the help file) will I be able to adjust everything and then re-
import?
Thanks!
Steve
Response (Marja Salminen) - 06/28/2005 10:19 AM
Dear Sir/Madam,
Thank you for contacting Suunto.
Unfortunately you cannot change the number of dives in the SDM software. The
dives are always numbered in the order they are imported to the software.
However, if you wish to see the dives in correct order, sort them by date.
We are sorry for the inconvenicne this may cause you.
With Best Regards,
Suunto Helpdesk
Customer (Steven) - 06/22/2005 09:41 PM
Hi!
I am having some problems with my new Dive Manager 2.1.5 software.
1. I was able to import all my old log files without any issues. They are now
numbered 1-47.
2. I then downloaded from my Cobra and the dives appeared in the "All Dives"
folder, but were not numbered sequentially (also the month and day have been
set to European style - I may have done this)
3. I have entered some dives manually. I have managed to do this (although
the software requires dive time to be entered in seconds and depth in meters -
even though I am set to imperial units). However, the software does not update
the dive numbers. Is there any way to force DM to add numbers to the dives?
Also is it possible to force the dive count to start at say 37 (my dives prior
to using the Cobra).
I have attached my dive logbook in the hopes that you can see the problem
better than my explanation.
Many thanks for your time and help.
Steve
Question Reference #050622-000100
---------------------------------------------------------------
Topic: PC-Software
Sub-Topic: SUUNTO DIVE MANAGER (SDM)
Contact Information: doctorsteve@cox.net
Date Created: 06/22/2005 09:41 PM
Last Updated: 07/11/2005 04:01 AM
Status: Solved
Serial Number: Dive Manger 2.1.5
Bought From:
Service Center:
tachyon
Guest
The support person seems to be replying from a Customer Support script, which isn't very useful in most circumstances.
To be fair, though, YOU are probably the offshore person in this instance. SUUNTO is in Finland. They may have a U.S. presence, but the company is not a U.S. company and Marja is not necessarily in someone in a third world country that SUUNTO has contracted to do support for $22.00 a day and a bagel. (Actual rate that one of our south-central Asian coders claimed was their pay when they were 'home').
To be honest, I was seriously considering buying a Cobra, but after dropping 'official' support for my EON in the software and the new software being less-than-ideal; I'm seriously considering a ScubaPro SmartCom instead.
Tachyon
To be fair, though, YOU are probably the offshore person in this instance. SUUNTO is in Finland. They may have a U.S. presence, but the company is not a U.S. company and Marja is not necessarily in someone in a third world country that SUUNTO has contracted to do support for $22.00 a day and a bagel. (Actual rate that one of our south-central Asian coders claimed was their pay when they were 'home').
To be honest, I was seriously considering buying a Cobra, but after dropping 'official' support for my EON in the software and the new software being less-than-ideal; I'm seriously considering a ScubaPro SmartCom instead.
Tachyon
I dunno, Marjukka Haapalehto doesn't sound very Finnish to me. Anyway, I look at it this way. If you are going to do business in another country youneed people who speak that language etc., OK I'm not saying anybody has to have *every* language covered, but having English, French, Spanish and possibly German would get most people.tachyon:
Anyway, Tachyon the computer is a good one. The software isn't the best, but if you start out downloading regularly you shouldn't have any issues. I had issues because I ended up missing a bunch of dives on my computer.
Is anyone else having a problem with printing to US standards? Everytime I go to print a dive it defaults to A4 paper on the printer and if I print more than one dive I must change the paper for each dive on the printer.
I have confirmed it to be an issue through Suunto support and was hopeful that it would be resolved in this latest version but so far I still seem to be having the problem. I am using SDM 2.1.5 (111) on an XP SP 2 machine with a HP 8100. I have verified the printer settings as well as tried different printers and even a different computer.
Is it me or has anyone else had this happen?
I have confirmed it to be an issue through Suunto support and was hopeful that it would be resolved in this latest version but so far I still seem to be having the problem. I am using SDM 2.1.5 (111) on an XP SP 2 machine with a HP 8100. I have verified the printer settings as well as tried different printers and even a different computer.
Is it me or has anyone else had this happen?
jetfixer
Contributor
DrSteve:
It is actually a very Finnish name. Mika Hakkinen is a famous formula one driver. Nokia is from Finland too even though it sounds Asian. Go figure. Anyway, is anyone still having trouble with the sac rate graph being a flatline? I am so disappointed in this software. Kinda bittersweet because the computer itself is great.
Hello all,
I'm using version 1.6 of the sdm and i think it's pretty obsolete. If you try to print a list of all your dives, it only shows some unusefull infos. I would like to be able to print the list with the info i choose (like depth, bottom time, buddy, etc.). Does the 2.xx version allows more flexibility for printing?
also by reading your comments, i'm not sure it's safe to install the new version without all my previous info being corrupted. is version 2.1.5 compatible with my old logbook.sdl file which i created using version 1.6?
and can i keep my old version 1.6 and install version 2.1.5 or will there be any conflicts?
thanks for all your answers
I'm using version 1.6 of the sdm and i think it's pretty obsolete. If you try to print a list of all your dives, it only shows some unusefull infos. I would like to be able to print the list with the info i choose (like depth, bottom time, buddy, etc.). Does the 2.xx version allows more flexibility for printing?
also by reading your comments, i'm not sure it's safe to install the new version without all my previous info being corrupted. is version 2.1.5 compatible with my old logbook.sdl file which i created using version 1.6?
and can i keep my old version 1.6 and install version 2.1.5 or will there be any conflicts?
thanks for all your answers
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