It is a bummer. I have a hunch that Liability=Pressure from disgruntled LDS.
The part about the bad self service is probably true in some cases, but I have had bad service from several LDS, several times, inexcusable type stuff, not minor stuff.
Parts and no manual, hmmm, so I've got these parts but no torque specs or anything, what the heck, I'll just give a a shot and go diving, I think I can figure it out, I think...
Not bashing, just voicing. You shouldn't complain about the President if you didn't vote. So I'm just casting my vote. I actually passed on trying the XT seconds to replace my 3100s due to this. I won't say what I bought.
Long live Frogkick