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Misunderstanding at the dive shop
- Thread starter RandomGuy1
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phoenix31tt
Contributor
Yes. It is on my deco bottle.
No problem with upstate..but if we need anything it is usually less than 10 minutes away. My commute to work in Yonkers is like 8 minutes and I do not need to replace my truck every 2 or 3 years due to putting excessive mileage on it like my friends north of me do. Only about 30 minutes to airport LAG or maybe 40 minutes or less to JFK. White plains airport about 10 minutes away. Yeah the real estate tax here is stupid high, but it is what it is. Oh yeah, salt water is close by, takes 15 minutes to get to my boat and about 40 minutes to get on a charter out of Freeport LI..you guys upstate have any salt water nearby?
I can only tell you my experience, I am not a tech.
Every time I purchase a new tank I ask for the O2 clean sticker. This means that when they assemble the tank they will use a vitron O ring and an O2 compatible lube. That's it. No extra charge. In fact, I think most dive shops do this with all new tanks now anyway. The one shop that does PP fills does. Otherwise they couldn't fill their own tanks. The other shop, I always make sure I ask.
Thereafter, you make sure that only "hyper filtered" or Modified Grade E air is used to fill.
As for additional O2 cleaning, so far with VIP's, I have not been required to repeat the cleaning but I assume that when Hydro's are needed they will be O2 cleaned again then.
.you guys upstate have any salt water nearby?
No, but being on the shore of one of the Great Lakes, and less than 20 minutes to another, and 5 minutes to the Niagara River....... think I'm in pretty good shape...
Oh, its three miles to work, rush "hour" is a 20 minute period I rarely experience, I have an acre of yard, airport is 20 minutes......
fewer dive shops though, so there are times we do get "shafted".....
---------- Post added July 17th, 2015 at 11:40 AM ----------
tanks, usually.... valves, not necessarily so (from my experiences, most are good to 40%), but many are. O2 clean remains so (theoretically) unless you get a fill that is not modified grade E (Ultra Pure).... its really up to you to be honest as it is the guy filling/operating the valve that is put at risk....
I actually think you made a mistake, and should own up to it. You asked about a hydro, they told you about the hydro. The VIS is not a hidden charge, it is an additional service.
You can call up your auto dealer and and ask what a tire will cost. They may then volunteer -- but you really should ask -- that there is also off/on charges, disposal, balancing, labor, taxes, whatever.
At the LDS you didn't ask the right question(s). Your bad, not theirs. Next time, tell them you need a hydro, and ask them what the bottom line will be to make your tank ready to dive again.
OTOH, the shop prices do seem high!
phoenix31tt
Contributor
that is horrible customer service to say the least... and i agree with the OP in not wanting to go back there. They are the experts, if we don't know all the right questions we get screwed? No it is the duty of a responsible service provider to accurately represent the cost of any service.
If I carry my car to service and they say they need to change something i'll ask what it costs to change. They then give me the cost of the parts and the labor and also say well if we change this we would need to, for instance, change your oil which would cost such and such. If they happened to overlook something, before they actually do the change they call me for confirmation.
very very poor customer service, i see nothing wrong with what the OP did
What you describe in terms of car repair service is required by law in my state. THat is because automobile service departments used to screw customers with unexpected charges routinely, and people were so hacked about it that the legislature had to act.
The first time I decided to bring an oxygen supply bottle on a dive trip, I asked the dealer what the cost for it would be. He told me. Now, I figured there would be a cylinder rental charge, so I thought to ask about it. HE told me. I then split the cost among the people on the trip accordingly. Then I got the bill. I did not think to ask about the surprisingly steep hazardous gas surcharge that was tacked on. It did not occur to me that the quited price for a tank full of oxygen would not include the hazardous gas surcharge--why is it a separate charge? So I paid it. THen I got the bill for the rental, which I was expecting. I discovered then that their was a hazardous gas surcharge added on every day I had the tank. WHy are they charging me for the time I am handling a hazardous gas?
Some may argue that I should have guessed that I would have those additoinal charges, but I don't think so. I think the company has an obligation to tell me everything they know they will charge me for that service without my having to make a guess and ask about it.
BTW, I would have guessed that having a tank oxygen cleaned would include the VIP, too. I recently had tanks hydroed, and I asked the hydro company to O2 clean them after they did. The tanks came back with a VIP, as I expected, at no cost beyond the hydro and O2 cleaning.
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