Halcyon warranted my 10 year old wing and replaced the damaged part promptly with no fuss. The H tax was worth it in my case.
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No of course I’m not stating that he can verbally abuse him.Is this a justification for a vendor to berate, ridicule, insult, verbally attack a client who actually bought something from him and is in need of help from the vendor because the vendor's products has failed and isn't usable?
Are you also stating all that all of the complaint on SB from customers against vendors/LDS/Instructors/etc. shouldn't be on SB and the customer is wrong for complaining on SB "behind the vendor's back"???
Exactly. People don’t know they are being quite rude saying this potentially behind his back.I don't have a dog in this fight, and considered DSS when I was making the move to a BPW, but found a deal on quality used equipment I couldn't pass up. I posted on here with some general questions and DSS responded with helpful information. When someone posts a negative review of a dive op, liveaboard, shop, or product, usually someone links that person in for an option for the other side of the story. I'm not doubting the op's version of events, but many people have guessed about the reasons for the response.
while I'm relatively confident he has seen this thread, before it goes full "Anita" I'm going to link him in. @cool_hardware52 If someone Is being discussed in a public forum, they deserve the right to know. I am a one man show in a business that runs on my reputation. I have to respect DSS for taking on the big equipment manufacturers with products of the same, or higher, quality. That takes a commitment to quality, a lot of risk, and big shiny 411 (or whatever grade DSS uses) stainless steel balls.
If nothing else, this is a coachable moment...or not.
Jay
No of course I’m not stating that he can verbally abuse him.
I’m saying we never heard the conversation, it could be something very small and he decided to blow it out of the water.
I will not further reply to this thread as it’s getting a little ridiculous now.
The “H” tax I like that. You get what you pay for... most of the time.....Halcyon warranted my 10 year old wing and replaced the damaged part promptly with no fuss. The H tax was worth it in my case.
Yes I apologise I didn’t see that one. I’m ruining my own reputation here.... please forgive me.EireDiver606:
Please see my last post #75. Perhaps you didn't read it first before posting. So...again...had the owner let me talk when I called, I would have shared what I posted here with him on the phone. He did not give me the opportunity to talk, so now I'm being accused of talking behind his back?