Everything checked but not getting thread updates

[Scuba_Jenny]

Thanks...
FWIW, I am getting my other emails from that address, just not SB

 

[micboucher]

Hi.

I sent you an e-mail as a test. If you get it... Please reply to it


Also - to others who may have this problem. It's possible that mail is now going to your spam box or the like, as the "from" server address is different.

I replied.

I've been checking my spam folder since this started but haven't seen anything go in there either. I added support@scubaboard.com to my address book just in case though. Did you just change the DNS name at your end and keep the "from" address the same?

 

[HowardE]

Yes. It is still from Support@scubaboard.com. I'm in California for a scuba show this weekend. I'll see if I can get someone else to take a look at this.

 

[HowardE]

Michelle,

I'm checking the mail log and it's showing "Success".

Not sure why you wouldn't get it?

 

[Scuba_Jenny]

Unchecked the email notification. Shut down. Rebooted on another computer. Recheck the email notification. Still no emails.

 

[HowardE]

Jenny,

I also see your mail in the server log as "SENT" successfully. Meaning it did leave our server, so the BOARD is not the problem. At the same time - Un-Checking the actual box would definitely stop the mail from coming. The problem obviously lies between the mail server and your ISP. I'll continue to investigate.

 

[Scuba_Jenny]

Thanks.. appreciate it..
Not coming into my account even as spam.

 

[HowardE]

Is this still an issue for people? AFAIK, mail is all going out.

 

[Scuba_Jenny]

Yep. Still an issue. No problems with any other message boards or accounts.

 

[HowardE]

Is anyone else having this problem is really the question. It makes it difficult to troubleshoot a single user with an e-mail problem, when all of the mail is apparently going out, and there's thousands of e-mailed notifications sent out daily.