drrich2
Contributor
What I will be doing going forward is to discourage people from staying there. I know several operators have decided to stop servicing those properties. So guests will have to drive to the marina or another location to met their boats.
It doesn't seem to be in the best interest of anybody for the dive ops to dissuade or influence clients from staying there because of grievances with the pier management. As long as the fees and transparency of the process is disclosed, there should be no other factoring influencing the decision of where to stay.
It sounds like this has been a hassle for Christi, and so presumably for others. Dive op.s have 3 obvious choices; endure what's seen as inappropriate hassle for nothing except the pier fee itself (enabling the new system), refuse to deal with it (not pick up there, period, which inconveniences customers and may send them to competition) or add a service/convenience fee, over and beyond the pier use fee, to compensate themselves. Which means raising prices and that can annoy customers. As long as comparable alternatives without this problem are practically available, human nature would seem to dictate op.s will steer customers away from there when it's convenient to do so, and doesn't impose on customers' interests unduly.
How else can the dive op.s push back against this?
Richard.