Marty Cerven
Contributor
We had our H3B out on about 20 dives last week, mostly right at to just below that 20m mark with no issues (water temps ~85ºF, for whatever that's worth) using the LCD bacpac & door. Vids etc. to be posted once post is done.
My first 6 dives with the black were all between 20 and 32m without issues so whatever is causing issues for those few people is not likely to be related to depth. Main thing to do is make sure you have the latest firmware and have a good c10 card that's clean and formatted prior to use.
I never transfer files from my camera via USB transfer I always just use a card reader and then put the card back in the camera and do a format ready for the next use. Avoid sharing your card between devices and especially don't stick it in a mobile phone as when I did this my cards format became corrupted and I lost my firs days dive footage. Connecting the camera to a computer or tablet via USB transfer mode may cause issues if the connection adds files to the card, also some people deleting files off the card while connected this way sometimes only puts the files in trash recycle on the card and doesn't empty it.
There is no need to delete off the card and always use copy when transferring in case there is an issue because if you cut and paste you may lose the fileniftransfer is interrupted. Once copied do an in camera format and you should be fine, if your having lockup issues and you have been sharing your SD card between devices or connected via USB transfer mode. Put the card into a card reader and do a full format using sdformatter app from here https://www.sdcard.org/downloads/formatter_3/ then down in camera format.