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How to get support?

Discussion in 'DiveNav' started by mikeny9, Aug 2, 2016.

  1. mikeny9

    mikeny9 DIR Practitioner

    # of Dives: 200 - 499
    Location: New York, New York, United States
    154
    41
    28
    Hello,

    I sent a question a couple of weeks ago regarding my cootwo using the only contact option available from your website here: DiveNav , but I never received a response. I'm fairly certain I need to send my unit in for repair; it's not turning on anymore. Is there someone I can talk to or email directly rather than filling out a generic form online?

    Thanks,
    Mike
     
  2. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
  3. mikeny9

    mikeny9 DIR Practitioner

    # of Dives: 200 - 499
    Location: New York, New York, United States
    154
    41
    28
    Thanks. I'll shoot an email over. I did charge it. When I rotate the unit just right the display will kick on but it just turns back off the moment I move it, perhaps the battery is loose?
     
  4. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Something is wrong with your unit.

    Please send email requesting RMA so we can take a look at it.
     
  5. mikeny9

    mikeny9 DIR Practitioner

    # of Dives: 200 - 499
    Location: New York, New York, United States
    154
    41
    28
    So I sent an email to the one you provided 9 days ago describing the issue and have not received a response.
     
  6. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    PM me with your email address so I can verify.
    Maybe your email got trapped inside our spam filter.
     
  7. whysocold

    whysocold Solo Diver

    # of Dives: 500 - 999
    Location: California
    144
    29
    28
    DiveNav's phone number is 949-690-0915 but I found them unhelpful.
     
  8. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,889
    485
    83
    Our customers support rules are quite simple:

    1) We do not provide support via phone. We use either emails or support forums.
    2) We do not provide names of our employees.
    3) We try to respond to emails / forum within 2 business days.
    4) We are closed on Saturdays and Sundays - and any other Holidays.
    5) We stand by the limited liability and TOS posted on our website.
    6) If a customer demands something not contemplated by our limited liability and TOS we will ignore the request.
    7) If a customer harrases any of our employees and/or violate our TOS we will ban the customer from our services.


    In this specific case, #6 applies
     
  9. mcpowell

    mcpowell Barracuda

    # of Dives: 100 - 199
    Location: Georgia
    245
    199
    43

    How does # 6 apply here?
     
  10. tilikum

    tilikum Banned

    2,600
    881
    113
    Seems like there is a lack of receptiveness to your customers perhaps you can take some lessons from Deep6.
     

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