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This is customer service

Discussion in 'Intova' started by divezonescuba, Nov 22, 2011.

  1. divezonescuba

    divezonescuba ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 1,000 - 2,499
    Location: Houston, Texas
    1,264
    329
    83
    So, my personal Intova mini that I also use as a shop demo developed a problem with the tail switch. It became unreliable in switching from high, low, and strobe.

    One email to Kevin and a week later I had a new tail piece.

    We're selling a lot of these these days. The customers apparently really appreciate the strobe effect.

    Thanks Kevin.
     
  2. Spg01

    Spg01 Solo Diver

    # of Dives: 200 - 499
    Location: Orange County, Ca
    714
    78
    28
    I have had good luck with them also. I bought a wide angle lense and it would not attach to the camera, an email or so later they sent out an adapter so it would work. And naturally this was just before a vacation when I actually tried the lens on the camera for the 1st time.....:D
     
  3. IntovaJoe

    IntovaJoe Nassau Grouper

    180
    30
    28
    Hi Divezonescuba,

    Thank you and glad everything worked out.

    Best Regards,
    Joe Ganahl
     
  4. jar546

    jar546 Instructor, Scuba

    # of Dives: I'm a Fish!
    Location: South Florida
    1,607
    406
    83
    Great to hear about good customer service
     

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