The Chairman
Chairman of the Board
Treat this like an auto repair. Ask for a written estimate and hold them to it. Now, at the end of the repair, you've lost some trust in them. That's not good. If I can't fully trust the technician, I'm going to find another technician or I'm going to learn to do it myself.I didn't know what the price was going to be when I dropped it.
Many years ago, I was given an old Cousteau and Micra combo. That was cool, was that's what I was already diving. I dutifully brought it in for service and when I picked it up, they charged me just under $200. Say wha??????????? I wasn't that happy, but I paid the bill and went to go dive it. I was a newly minted DM and was helping with an OW class for the first time. There I was about 60 ft down, and I am getting a lot of water in with each breath. If I hit the purge as I breathe, I can get a dry breath, so I switched to my secondary reg, which was a Duoaire (Inflator & reg combo). I figured out pretty quickly that I didn't like the Duoaire, and the students were giving me weird looks. On the service, it was obvious that the diaphragm was deformed. I couldn't get it to stretch out and it looked like a solvent had been used on it. When I got home, I called the shop and ordered the part. It was in two days later, and when I went to pick it up, the owner asked where my reg was. As we talked, it became obvious that he knew the diaphragm was not right. Then he told me that the reason he didn't change it was because he wanted to keep the service under $200. Really? REALLY!!! REALLY??? I was pissed and it was then that I decided I would never let another person touch my regs. And, I haven't.