YOUR Leisure Pro Service Experiences

[The Kraken]

Pilot Fish,
Have you ever dealt with Leisure Pro?

This thread is about those experiences one has had with Leisure Pro, not about the qualifications, etc. of LP's sales staff.

By the way, do you ask to see credentials everytime someone tells you that s/he is a dive instructor?

the K

 

[Marek K]

Pilot Fish,
Have you ever dealt with Leisure Pro?

This thread is about those experiences one has had with Leisure Pro, not about the qualifications, etc. of LP's sales staff.

the K

And more specifically, Hoosier's original post was really asking about people's experiences with LP's technical service. There have been a few posts here about that, but not nearly enough I think.

And secondarily he was asking about experiences with LP's in-house warranty coverage.

You're right, I don't think he was asking as much about how their customer service is (sales staff knowledgeability, return/exchange policy)...

--Marek

 

[undin7]

How do you know Benjamin T is a diving instructor? Who and where dpes he instruct?Did you see any credentials, did he just tell you he was, or did you assume it?

It saiys on it b card. I saw his diving pictures. I do not think some one will make it up.

 

[cerich]

It saiys on it b card. I saw his diving pictures. I do not think some one will make it up.

tell ya what does it have his instructor # on his card? If so PM it to me and I'll look it up. That will solve that

 

[pilot fish]

Pilot Fish,
Have you ever dealt with Leisure Pro?

This thread is about those experiences one has had with Leisure Pro, not about the qualifications, etc. of LP's sales staff.

By the way, do you ask to see credentials everytime someone tells you that s/he is a dive instructor?

the K

Yes, OK, Yes

 

[pilot fish]

And more specifically, Hoosier's original post was really asking about people's experiences with LP's technical service. There have been a few posts here about that, but not nearly enough I think.

And secondarily he was asking about experiences with LP's in-house warranty coverage.

You're right, I don't think he was asking as much about how their customer service is (sales staff knowledgeability, return/exchange policy)...

--Marek

Wouldn't you want to know about someone's technical skills, credentials, were they trained by the mfg or are they just winging it and cobbling it together? If somone is going to work on your SucbaPro reg you want to make sure they were trained by the mfg and are very familiar with SucbaPro regs, right? I would.

 

[mcr]

I bet you selected your BCD by going to your LDS...looking, touching, and trying it on for size, then ordered it from LP. What a smack in the face for the LDS..I'm not good enough to sell you equipment, but you want me to service it. Most LDS cannot stay in business with customers like you!!!!!!!

 

[Mannie071]

I sent the rig in to them in late January, but unfortunately as of a couple weeks ago they said they hadn't received it yet. (I'm with the U.S. Embassy in Poland, but have Diplomatic Post Office privileges -- like APO.) Good thing I USPS-insured the package, though stupidly I didn't get tracking. Unfortunately USPS requires 45 days before claims can be made on APO shipments... I'll check one more time with LP on Monday, before starting an insurance claim.

Of course, I have no way of knowing whether the shipping time is normal, or there's a problem with the APO and USPS, or whether it's LP. But I guess I'll find out once the full awesome majesty of the U.S. Postal Service gets involved.

And I have no way at this time of knowing how qualified they are to do the service, or how conscientious they'll be. (But then, it's a matter of trust with a lot of places.)

I'll let you know as things develop, and I'd love to hear other peoples' experiences too. (And I agree; actual documented experiences, not hearsay or assumptions.)

--Marek

Hey Marek,
If you sent by USPS Standard Space A. The shipment can take up to 8 weeks to deliver. The shipment will sit forever until military transport can provide space for it. If you sent it Priority it should take about a week. Good Luck

 

[Marek K]

Hey Marek,
If you sent by USPS Standard Space A. The shipment can take up to 8 weeks to deliver. The shipment will sit forever until military transport can provide space for it. If you sent it Priority it should take about a week. Good Luck

Mannie , that was over a year ago. After a couple e-mails on my part (answered concisely but properly), LP did finally find that the regulator had been delivered to them.

Several people have mentioned that LP has a bit of a tough time keeping track of incoming items. I'd strongly recommend some sort of tracking or insurance if you send stuff to them.

Was it their screw up? Yeah, it was. But I don't think it's out of line with normal occasional glitches with other on-line retailers -- to include some of the most respected ones here on SB. Just part of doing business with them.

--Marek

 

[Marek K]

Wouldn't you want to know about someone's technical skills, credentials, were they trained by the mfg or are they just winging it and cobbling it together? If somone is going to work on your SucbaPro reg you want to make sure they were trained by the mfg and are very familiar with SucbaPro regs, right? I would.

As far as the brand-specific manufacturer training goes, not necessarily. One of the best and most-conscientious regulator technicians I've had the pleasure to deal with is here in Warsaw, Poland. (Mania, you know who he is.) Not specifically a Sherwood dealer, as far as I know (Sherwood is very rare here in Europe)... but the guy obviously knows his stuff. Like, one of our Sherwood regs dates from the late 1980's... this guy knew all about the Sherwood piston redesign in the early 1990's, how to recognize whether a reg had been retro-fitted, and what that means for HP seat replacement).

Being trained by the manufacturer is important, but I think it's just one of several factors you have to consider when deciding who's going to service your equipment. Brand-specific skills are transferable, and there are factors that are more important... like knowledge and technical skills in general, and integrity.

There are a lot of horror stories to be told about technicians with all sorts of certificates on their wall...

Which brings us back (again) to Hoosier's purpose in starting this thread way long ago... what are people's actual experiences with LP's technical service?

--Marek