That being said, you are at a resort location, the biggest thing I'd like from there is communication.....in trying to plan dive trips I like to chat with the shop I dive with beforehand.....if you have good communication, quick to reply to customers....especially by email these days, you will generate a lot of business even with people wanting to do the courses down south. This generates the best vibes and that's what people I dive with, and those who want to learn will go with, because unless they do a ton of research beforehand....agency doesn't matter.