As mad as it gets

[ems_is_4_me]

To whom it may concern:

I have recently purchased a full set of gear from one of your dealers in Claremore, Oklahoma, Sub-Surface Water Sports. I had placed it on layaway and payed it off. The BC that they had, was the wrong size and, they didn’t have the regulator or computer with him and that is ok I understand is hard to stock a lot of gear. The owner told me that he would have all of the gear shipped directly to my house from the distributor and to call for the tracking number last Monday; however, it is a week later and I have not had a returned call or email with the information. My gear is still who knows where. The owner does not want to return my phone calls or my emails. I am new to diving but don’t think for a second I am stupid. I have done my research and received a good deal for the equipment that I have purchases. . Oceanic has good gear at a good price. I work hard for my money, and it angers me that I spend 1000.00 dollars at this oceanic dealer and he acts like it don’t matter. It took me awhile to save up the money.. I am not one of these kind of people that makes a hundred thousand a year and can afford to buy all the best and newest gear. I am an average Joe trying to dive.

 

[Nick_R]

It seems Oceanic is just as bad as many of its dealers on returning calls or replying to contact form tech help from there website, I like Oceanic products, but am starting to really get turned off bad by there lack of support, Ive been waiting over a week to get a reply from them, support goes along way, so I may just sell all my Oceanic gear and go with Zeagle.

 

[Cave Diver]

The owner does not want to return my phone calls or my emails.

Is it possible for you to drop by their shop in person?

 

[RJP]

Unless I'm missing something, sounds like the problem is with the DEALER and not with Oceanic. I'm betting you'd have the same trouble no matter which gear you bought from this shop.

 

[ems_is_4_me]

I got tired of waiting on Oceanic so I called them. They said there wasn’t anything they could do. I told them they may want to know how a dealer was messing over people. Well I guess they called him. I got a call from the owner this morning, and he said he would give me my money back because I was taking trash about his company and he was mad. So now it will take 48 hours for the money to post back to my account. I don’t know if I will do anymore business with oceanic. They never did respond to any email or this. So once the money is back I will be happy.

 

[ems_is_4_me]

Unless I'm missing something, sounds like the problem is with the DEALER and not with Oceanic. I'm betting you'd have the same trouble no matter which gear you bought from this shop.

Most likely,but it would have been nice to hear somthing from oceanic. saying they would check in to it or somthing.

 

[mike_s]

Unless I'm missing something, sounds like the problem is with the DEALER and not with Oceanic. I'm betting you'd have the same trouble no matter which gear you bought from this shop.

True... but I understand their frustration as they put out a lot of money.

If you buy a car from a dealer (that reps many car brands) and you can't get the dealership to fix your car when it's broken, typically you either go to another dealer or you call the manufacturer and complain. so it makes sense.


CD's got an excellent idea of going by the shop.

However, if dealer won't return multiple phone calls, I'd prob just take my money and go elsewhere.

I'm kinda suprised that Oceanic is vacant from a response here. (Maybe they are trying to contact the dealer first, and having the same issues getting in contact with them.)

 

[300bar]

Mike has a real good point,on the other hand,IF Oceanic would have to answer all the mails and call's they get.They would have to set up a callcenter,just for that.
And someone has to pay for that.(guess who)

 

[mike_s]

I got tired of waiting on Oceanic so I called them. They said there wasn’t anything they could do. I told them they may want to know how a dealer was messing over people. Well I guess they called him. I got a call from the owner this morning, and he said he would give me my money back because I was taking trash about his company and he was mad. So now it will take 48 hours for the money to post back to my account. I don’t know if I will do anymore business with oceanic. They never did respond to any email or this. So once the money is back I will be happy.

you should have told him that if he called you back earlier, that all of this could have been avoided.....

Mike has a real good point,on the other hand,IF Oceanic would have to answer all the mails and call's they get.They would have to set up a callcenter,just for that.
And someone has to pay for that.(guess who)

excellent point.

Manufacturers don't want to do "direct customer ordering". That's why they have dealers. (it seems that in this case that the dealer failed).


I'm wondering that if the store didn't have correct BC sizes in stock, didn't have Oceanic Regulators and computers in stock, and wasn't getting them ordered, if they had had other issues. like credit hold?

 

[300bar]

And an other good point from Mike ( )
Manufacturers don't/can't do direct customer business
If all US customers would call and be answered by them,they would be out of making new stuff.
The dealer is there,just to prevent all of us doing just that.
In this case the dealer made a giant POO.
His fault. I don't know,but he should have handled this better for sure.
Don't blame Oceanic or any other brand when this happens,just look for an other dealer.