Hi Diversmith,
Thanks for sharing your Cozumel experience with us all - even though it wasn't the paradise we've all found with the island we love so much! As you see, some of us have such love for it we've given up our "real lives" to make it our home and livelihoods.
While I won't try to change your mind, or insult your own feelings or beliefs - I will share my perception of your expectations and some of the comments you have made - just for the sake or reality and perception for other newcomers reading this.
Let me start by saying that the wife and I did a lot of reading here on SB before our trip and we appreciate the helpful threads on resorts and dive operators.
I have to question this. If you did in fact do your research, MANY of the complaints you have could have been avoided simply by reading this forum and further by understanding the basic culture and vibe of Cozumel - and the very things people love about it.
The Grand was sold out...we went ahead and booked at PR and our 12 day trip was on.
This is suspect considering that the island's hotel occupancy rate over the past year has hit all time lows. I've never known this hotel to be completely booked - I suspect that since you were booking through a 3rd party wholesale travel agency that their allotted blocks were simply sold out - so while Travelocity may have not been able to provide you the room at their rates, rooms were available. Aside form the issues you've had getting your refund resolved, this is another reason I don't usually book anything through Travelocity.
On arrival, we were a little let down on the location and the overall condition of the resort but it wasn't the end of the world. Then we started getting hit by the timeshare people right away. While we were waiting for our room to be ready, we got the walk around and the sales pitch. Not too big of a deal.....until we went to our room in the new tower! We had booked a garden view room thru Travelocity and we didn't see any garden in sight....just the highway, a dirt lot with some vehicles and the El Cid...oh, and some highway noise
We immediately called the front desk to complain and were then taken to another room in the older building, which seemed alright unil we realized it was right down the hall from a travel booking desk! Our room was filled with the sound of phones ringing and people talking loudly....not pleasant and forget about taking a quick siesta.
The location is no secret - plenty of information here and elsewhere on the internet regarding hotel locations, which hotels have beaches vs. iron shore, street noise, etc. I have heard that the time share sharks are present, but every report I've heard from guests staying there is that a simple "no thank you" - or "no gracias" keeps them away.
Not that this is an excuse, but it's been my observation that anytime you book through a third party wholesale travel agent, you do not get the best rooms - they typically give these to their guests that book directly through them since they are receiving the most revenue for these rooms - understandable. Regardless, sorry Park Royal wasn't your cup of tea and that you were left with a bad taste in your mouth. I've only heard positive reports of this hotel until now (aside from sub-par food - what do you really expect in an AI).
It got worse the next morning. I don't know what was worse, the cruise ship horns in the morning or the peacocks squawking loudly waking us up way too early.
Again, no secret that the cruise ship pier is right across the street. Sounds as if you a are a light sleeper, I would suggest ear plugs if you are so easily disturbed by environmental noise.
Personally, I would NEVER book an AI resort here. I usually recommend condos, villas or smaller boutique hotels for my divers.
Down by the water the place was packed and the pools and beach were very crowded. Too many rude people blowing smoke around you and whenever we moved, we always seemed to end up downwind of more smokers. Lots of loud, drunk, trashy people to deal with.
Surely you understand that this can happen anywhere and at any hotel - regardless of the price tag. No one can buy class and some of the most obnoxious people I've ever met were very wealthy and had some sense of false entitlement because they have more money than others. The Grand is not immune from this, you were just lucky when you were there.
It basically was all downhill from the start....very cold pools...
Interesting complaint. Considering the heat in Cozumel, most pools are like bath water or worse - I personally find it refreshing to have a swimming pool with water cooler than the air - to each is own.
We walked outside the PR to rent a scooter to go tour the south side...
This was one of the most disturbing part of your post to me. Any research on the island would have given you plenty of warnings about the danger of scooter rentals - glad you made it safely and had no incidents with this.
we only got one day of diving in with Blue Bubble...they were really nice guys, but small and very beat up boats)
While their boats may not be the most cosmetically appealing, they are mechanically sound and very sea worthy for our waters. Sorry you ere unimpressed with the paint job. Again, these are the types of boats used by many of Cozumels top tiered operations and many like them - again, to each is own.
Dive Palancar was a breath of fresh air with their much more modern fleet of boats and helpful divemasters that left us alone to dive our computers. Very short boat rides to the great sites made diving so easy and enjoyable. It reminded us of Anthony's Key in how they run it...set up like a true "dive resort".
They must have made an exception for you - they are known for (and don't hide it) diving the tables and not doing computer dives (I know numerous people that work for or who have worked for them at some point). Not that this is a "bad" thing for some, but they do adhere to strict schedules based on their model of going out one tank at a time with pre-set dive plans/sites. While you may be close to some of the dive sites, there are many great ones that are not even an option for you when staying that far south - just for future reference. Again, some people like this set-up, but I've found that most seasoned divers do not - sounds like you ere looking out for your wife to keep her in the sport - good on you for that - but the more "exotic" dive trips you take her on in the future - the further you/she will venture from your "Americanized expectations/standards." For what it's worth, I think Cozumel does a really great job of catering to the demanding American market considering the limited resources available here.
Things we learned this trip...
1. Travelocity is next to useless once you give them your money.
Agreed!
2. Park Royal is a complete rip-off considering the price in relation to other resorts.
To you perhaps, but not to everyone. It's about knowing what you want, finding it within reason, setting realistic expectations, and learning to relax/unwind and roll with the flow when necessary.
3. If you really are looking for a true "getaway vacation" don't even bother staying anywhere close to or in town. Downtown basically exists just to rip off the cruisers and there is nothing to see or do worthwhile there. If your idea of fun is to be constantly hustled to buy fake cubans or overpriced, supposedly duty-free items you can get online much cheaper, then by all means head into or stay in town.
Totally disagree - my opinion is based on 10 years of living and running a business on the island. See above again.
The food wasn't that great either...I have had much better mexican food back home in Southern California.
I take some offense to this one. The Mexican food in Cozumel is TRUE MX food - and it's regional. What you get in CA is Americanized TX-Mex/SW food - not true MX food. As a Texan - I understand this as ell as anyone - but I don't try to compare TX-Mex to true MX food. You never mentioned any of the restaurants you tried in Cozumel - would love to know where you ate outside of the hotels. Again, there is a plethora of information on this site and others regarding favorite eateries in Coz, including the FAQ sticky at the top of the Coz forum - sorry you missed those - truly your loss.
Any of the big name bars are also a rip-off...again they just exist to rip of the cruisers.
Well of course - they are tourist traps - no secret there. Again, a small amount of research would have given you this information.
4. If you stay down south the good dive spots are all a short ride away and you get to spend more time enjoying yourselves on the beach.
But you also miss many great sites
I very glad you think everyone should be like you and enjoy the "downtown experience" and eating mexican food every day during your stay. We didn't/don't and I am sure there are a lot of others here that are planning a trip to Coz that might appreciate having that info of what we saw while we were there.
Probably the most confusing comments to me. Of course no one wants to eat the same type of food everyday anywhere, even on vacation. What on earth gave you the impression that Cozumel had only MX food to offer? In no particular order, here are just a few "non-MX" options (BTW - ALL of these have been around for AT LEAST 5 years):
Guido's - Fine Northern Italian diving
Chi - Great Chinese food
Sorissi - another wonderful Italian restaurant
Prima - another great Italian/seafood restaurant
La Cocay -International cuisine
La Choza - Mexican and Seafood
Pepe's Grill - Steakhouse
Wet Wendy's - burgers, sandwiches, etc.
Rock-n-Java Thai Noodle Bar - Thai noodles and rice also vegetarian options
Rock-n-Java - very American - soups, salads, burgers, sandwiches, grilled chicken, vegetarian, etc.
Le Chef - International and vegetarian cuisine
French Quarter - Cajun/American - steaks, seafood, burgers, cajun cuisine
Pizza joints all over the place
Then for those who choose - there are always the American fast food chains found everywhere - McDonalds, Burger King, Subway, Pizza Hut, Dominoes
Anyway, thanks again for sharing your trip with us - even if it is not popular here - you are brave...haha! I'm sorry that you didn't enjoy Cozumel as much as some of the rest of us do - hopefully you will find the slice of paradise somewhere that suits your desires and expectations! Maybe you'll decide to give Cozumel a second chance one day - there's really no better value in the Caribbean.
Dive safe wherever you go!