RandomGuy1
Contributor
My objective was just to get some folks opinions. Nothing that happens here in scubaboard makes any difference. I still won’t get my light back any sooner.
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Would you call that "good" customer service? It sounds like the extent of the communication is a warrantied product shipped back after 4-6 weeks?
Would the company have been better off just posting that all repairs/replacements will take 4-6 weeks, to set expectations beforehand?
Perhaps. I’m not sure how often they do receive warranty or customer service returns so maybe they don’t usually have an issue or feel like it needs to be stated. Maybe this was an anomaly. Either way...It’s always nice to under-promise and then over-deliver.
Can't the battery be replaced by randomguy? Do you folk have to send in a canister flashlight to get a new battery?
Would the company have been better off just posting that all repairs/replacements will take 4-6 weeks, to set expectations beforehand?