I have all Oceanic and the service on the few issues I have had have been great. Sent on VEO-250 back to US from Oz and about 2 weeks later fixed and back. Have 2 Pro Plus 2 and they are great, had a VEO-100Nx and it was ok but too basic for me. Progressed to Petrels for tech diving with Pro Plus 2's for recreational diving.
Have a friend who has used Suunto and he said the service sucks (he has Oceanic as well), had a fault on it and was trying to clarify that it was a fault by ringing for support. He spoke to a non Oz service tech, hard to understand, and her help was to keep referring him to a page in the instructions which he knew and had looked at which did not resolve the problem at all. It took 30 min before she understood and then offered to research more and email with the solution. You guessed it, the solution was to refer to the page previously discussed so she was of no help at all, and yes his suunto had a fault in it. He said he will never buy Suunto again.
For me I like quality product and good after sales service and I have had that from Oceanic so I stick to what I know.
Have a friend who has used Suunto and he said the service sucks (he has Oceanic as well), had a fault on it and was trying to clarify that it was a fault by ringing for support. He spoke to a non Oz service tech, hard to understand, and her help was to keep referring him to a page in the instructions which he knew and had looked at which did not resolve the problem at all. It took 30 min before she understood and then offered to research more and email with the solution. You guessed it, the solution was to refer to the page previously discussed so she was of no help at all, and yes his suunto had a fault in it. He said he will never buy Suunto again.
For me I like quality product and good after sales service and I have had that from Oceanic so I stick to what I know.
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