my rebel octopus is blowing air out since I bought it. And not just a little bit, it blows full.
It is approx 1 year old and has 6 dives. after a first service it worked for 2 or 3 dives than the same problem.
Now Mares told me that they know about the Rebel problems and there is a retrofit which fixes that.
Now they want money from me for servicing it, but telling me that the problem will come again.
They tell me that this retrofit which is free from Mares, costs for me money as I bought the regulator in a different country.
To summarize that:
They sold me a not working equipment and they know it is not working.
They charge me for a repair which isn't a repair because they tell it will not work long.
For the free repair set they want to charge me as I bought the regulator in the wrong country (by the way a country which has nothing worth to dive).
Thats not really customer friendly.
If someone knows a customer support emailadress of the headquater please let me know.
It is approx 1 year old and has 6 dives. after a first service it worked for 2 or 3 dives than the same problem.
Now Mares told me that they know about the Rebel problems and there is a retrofit which fixes that.
Now they want money from me for servicing it, but telling me that the problem will come again.
They tell me that this retrofit which is free from Mares, costs for me money as I bought the regulator in a different country.
To summarize that:
They sold me a not working equipment and they know it is not working.
They charge me for a repair which isn't a repair because they tell it will not work long.
For the free repair set they want to charge me as I bought the regulator in the wrong country (by the way a country which has nothing worth to dive).
Thats not really customer friendly.
If someone knows a customer support emailadress of the headquater please let me know.
