ucladiver
Guest
DISCLAIMER: First off, I am in no way associated with DiveINN.com but I had to share this. I hope no one finds it inappropriate, but we're here to share information with each other to make SCUBA more fun and gear purchasing easier. My goal is tp help people in their tough decision on where to buy gear.
In the war between online vendors and the brick and mortar LDS, at least one online vendor has chalked up a win where most fail miserably: customer service.
My dad bought me a reg setup from DiveINN.com for christmas (2 months ago!). To make a long story short it wasn't going to work for me (it was not defective in any way, just not what I needed). Yesterday I contacted DiveINN about exchanging. Today I had an RMA number waiting for me in my Inbox this morning. I have sent my reg back and should be recieving my Apeks TX-40 + TX-40 Octo within a week!
Why is this significant? One of the main reasons people (including myself) choose to pay the prices of a brick and mortar shop is because dealing with issues like this is easier. It's good to see that this is not always so anymore. This was an item purchased by someone other than me, 2 months past their typical return policy and oh did I mention the reg I returned is out of production? Yup, they took it back anyways. AND they are on another continent!
I'm sure I will be happy with my new Apeks. Of course, I realize the other side of the coin is that I might not have had this problem had I made the purchase at a shop to begin with, but I did save some good money this way. It's good to know that there are people on the other side of those HTML voids.
Ok, I'm done.
In the war between online vendors and the brick and mortar LDS, at least one online vendor has chalked up a win where most fail miserably: customer service.
My dad bought me a reg setup from DiveINN.com for christmas (2 months ago!). To make a long story short it wasn't going to work for me (it was not defective in any way, just not what I needed). Yesterday I contacted DiveINN about exchanging. Today I had an RMA number waiting for me in my Inbox this morning. I have sent my reg back and should be recieving my Apeks TX-40 + TX-40 Octo within a week!
Why is this significant? One of the main reasons people (including myself) choose to pay the prices of a brick and mortar shop is because dealing with issues like this is easier. It's good to see that this is not always so anymore. This was an item purchased by someone other than me, 2 months past their typical return policy and oh did I mention the reg I returned is out of production? Yup, they took it back anyways. AND they are on another continent!
I'm sure I will be happy with my new Apeks. Of course, I realize the other side of the coin is that I might not have had this problem had I made the purchase at a shop to begin with, but I did save some good money this way. It's good to know that there are people on the other side of those HTML voids.
Ok, I'm done.