ajames54
Guest
Should this be in Whine and Cheeze? or a Gear question or ???.. well here seems to get the most traffic..
At the end of December I took my wifes and my regs in for their annual.. they went back to the store where they were purchased. I was told at the time they would be 10 days, fine I told them they would be needed Feb 15th well over 6 weeks of time.
The week before we were to leave I called the shop.. they are not ready, we are waiting for a part
What part I ask, well it turns out that my octo needs a non warranty part .. odd since it was only used once (ever) for 20 minutes at the end of the last dive I was on and it worked flawlessly at the time. (the mouth piece on my primary gave up the ghost)
Well why wasnt I called about that?
Nobody knows.
When is the part expected?
Nobody knows
What was wrong with the part that made replacement necessary?
Nobody knows
Will it be ready for me to take on vacation?
No
Some significant angry discussion later they lend me a low end rental octo for the trip.
OK so can I test them in the shop? No we dont keep tanks here.. Sigh.
Off we go on vacation, very first dive my wife hooks up her reg on the boat.. and its pissing air where the octo hose joins the first stage.. hey look it isnt even finger tight!
Tighten it up, still pissing air. Hmm, o-ring anybody? Not to worry the dive op has a spare set of regs on the boat. Dive saved.
After the dive we took it into the dive ops shop sure enough it was the o ring, it was broken and golly it looks to be the wrong size! Lets check the rest. Look here, so was the ring on the primary but only the octo was actually broken.. the shop replaced one at no charge, now knowing what was wrong I replaced the second myself. (did not want it to break at the wrong time).
Did the issues end there? No, a couple days later at 60 odd feet my primary starts pissing air where it is attached to the hose, not just a little air either a lot. I cant see what is wrong because of all the bubbles so I grab my wife and signal her to turn off my tank, when the bubbles clear my primary is only attached to the hose by a couple of threads.
I orally inflate my BCD since I feel I have more control that way, turns out that for the last few days it has been quietly unthreading itself every time I took it out and replaced it and it finally got far enough along that it was no longer sealed. At the time and at the depth however I could not tell that that is what was going on so we had to thumb the dive.
Yes Im ticked, no they wont be getting another dime from me, apart from venting my spleen I guess the purpose of this message is to ask others if this type of idiotic and poor service is as rare as I would hope. Im told the manufacturers dont want you servicing you own gear due to liability issues.. well I intend to let them know they will be held liable for not letting me do work on my own (1).. I KNOW I wont make those kind of stupid mistakes.
(1) I know they wont care but I asked well before this how to take their service course
At the end of December I took my wifes and my regs in for their annual.. they went back to the store where they were purchased. I was told at the time they would be 10 days, fine I told them they would be needed Feb 15th well over 6 weeks of time.
The week before we were to leave I called the shop.. they are not ready, we are waiting for a part
What part I ask, well it turns out that my octo needs a non warranty part .. odd since it was only used once (ever) for 20 minutes at the end of the last dive I was on and it worked flawlessly at the time. (the mouth piece on my primary gave up the ghost)
Well why wasnt I called about that?
Nobody knows.
When is the part expected?
Nobody knows
What was wrong with the part that made replacement necessary?
Nobody knows
Will it be ready for me to take on vacation?
No
Some significant angry discussion later they lend me a low end rental octo for the trip.
OK so can I test them in the shop? No we dont keep tanks here.. Sigh.
Off we go on vacation, very first dive my wife hooks up her reg on the boat.. and its pissing air where the octo hose joins the first stage.. hey look it isnt even finger tight!
Tighten it up, still pissing air. Hmm, o-ring anybody? Not to worry the dive op has a spare set of regs on the boat. Dive saved.
After the dive we took it into the dive ops shop sure enough it was the o ring, it was broken and golly it looks to be the wrong size! Lets check the rest. Look here, so was the ring on the primary but only the octo was actually broken.. the shop replaced one at no charge, now knowing what was wrong I replaced the second myself. (did not want it to break at the wrong time).
Did the issues end there? No, a couple days later at 60 odd feet my primary starts pissing air where it is attached to the hose, not just a little air either a lot. I cant see what is wrong because of all the bubbles so I grab my wife and signal her to turn off my tank, when the bubbles clear my primary is only attached to the hose by a couple of threads.
I orally inflate my BCD since I feel I have more control that way, turns out that for the last few days it has been quietly unthreading itself every time I took it out and replaced it and it finally got far enough along that it was no longer sealed. At the time and at the depth however I could not tell that that is what was going on so we had to thumb the dive.
Yes Im ticked, no they wont be getting another dime from me, apart from venting my spleen I guess the purpose of this message is to ask others if this type of idiotic and poor service is as rare as I would hope. Im told the manufacturers dont want you servicing you own gear due to liability issues.. well I intend to let them know they will be held liable for not letting me do work on my own (1).. I KNOW I wont make those kind of stupid mistakes.
(1) I know they wont care but I asked well before this how to take their service course
