Oh I don't know, I have been "scammed" so often by LDS's, I usually avoid them all now 'cept to get my tank filled. I (and I'm sure many others) would certainly welcome tips and advice regarding shady shop dealings. To be forewarned is to be forearmed, right? There's certainly no bias against bashing LeisurePro on this board at least once a week! Just don't mention the name or specific location of the shop where the problems arose, plain and simple.
Wouldn't the incident regarding the additionally charged logbook be fraud of some sort? Wouldn't that be likened to say, being sold a new car without the battery installed?
How I've been scammed by LDS's:
1. False advertising of a BCD as being a "brand new, revolutionary design" (actually an outdated ripoff of some other model)
2. Being charged for the photo "required" to be put on the specialty cards.
3. Buy your own LDS "gear warranty!" That's right, any gear you buy at this shop you can have serviced here at a reduced price.
4. Charged extra for filling a 6351 tank as it wasn't VIP'ed at that particular shop.
5. Charged for equipment rentals over periods when the shop is closed and items cannot be returned to them (i.e. Sundays).