I’ve owned one successful shop and partner with another. I’ve been in the industry for almost 3 decades. I also own a multi-million dollar company and two corporations of varying success. And here’s what I know as the only surviving shop within 50 miles for 45 years.
If the bulk of what we sell does not bring 100% markup, we probably would not survive. We do about 150-200 students per year. We charge $5 for air and $10 for Nitrox. We teach everything from discover scuba to CCR Cave. The old adage, “know how to make a million dollars in the scuba industry? Start with 2 million” could not be truer. You better have a good location and great customer service.
I’ve worked in many industries. Jewelry might be 600% Markup. Package Liquor and cigarettes 5%. Lottery Tickets 1%. Clothing 300-400%. What drives pricing is the amount of people buying. Half of what Walmart is selling is less than 30% markup. But how many customers are buying it?
In my money maker industry, I have 3000+ customers buying from me year after year, and that is growing every single day by 20 people a day. In the scuba industry, how many people do you think walk into the shop in the course of a month in January? 10? 5? We are not getting rich at this. It’s a passion. And at this point it’s a 45+ year legacy. We’re the only shop in our county. And we have to keep the lights on, the doors open and the compressor blowing.
The owner takes a $35,000 annual paycheck. He hasn’t changed his pay in 20 years. We try to be fair, we price match anyone when we can, but you gotta ask yourself, how much are you willing to partner with your LDS to make sure you have a local expert to bail you out of a jam when your reg dies the hour before you start packing for a trip to Roatan? Or how much are you willing to pay to make sure you have a place to get fills?
I’d like to keep the legacy alive, and frankly I don’t need to get rich doing it, but I have a compressor, booster, fill station, five rebreathers and 2 scooters in my airplane hangar. If this thing folds up, I’ll still be okay. But I’d miss our family of divers coming to lie back and sit in the recliners shooting the crap about dive stories we’ve heard over and over for 20 years. I’d hope our loyal customers understand that it’s a passion, not a get rich quick (or ever) scheme. I’d hope they’d want to help us keep the passion alive.