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Is Deep Sea Supply out of business

Discussion in 'Buoyancy Compensators (BC's) and Weight Systems' started by lowlysubaruguy, Dec 27, 2018.

  1. Tournesol2000

    Tournesol2000 Nassau Grouper

    # of Dives: 0 - 24
    Location: Toronto
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    Thanks @Charred, I appreciate your input and thoughts.
     
    chris kippax likes this.
  2. Bryan@Vintage Double Hose

    Bryan@Vintage Double Hose Instructor, Scuba

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    Unfortunately keeping VDH running requires profit no matter how small it may be.
    If you feel I have been dishonest im the way I represented the wing when you purchased it or are displeased with it in anyway you could have contacted me directly for a full refund upon return.
     
    lexvil likes this.
  3. chris kippax

    chris kippax Divemaster

    # of Dives: 200 - 499
    Location: Australia
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    Thanks for your reply Brian
    Your honesty was not brought into question and the item was exactly as described. I like it and enjoy using it.
    Providing details on a few cents worth of orings may of made you much more profit on word of mouth sales, I am fine that you won't provide the details as I have other means to obtain what I need. Customer service is not your forte and my constuctive critisim was only that, take it or leave it.
     
    Ontwreckdiver and Tournesol2000 like this.
  4. Bryan@Vintage Double Hose

    Bryan@Vintage Double Hose Instructor, Scuba

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    I posted photos of the VDH wings after they were attached to a cylinder on a scale. I'm not sure how I could or can more honestly represent the wings I sell and have put my name on. I have shared information with the public far beyond what the majority of companies selling wings do.....
     
    Tournesol2000 likes this.
  5. CAPTAIN SINBAD

    CAPTAIN SINBAD Divemaster Candidate

    # of Dives: 100 - 199
    Location: Woodbridge VA
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    I was not referring to your product. I had spoken with Tobin asking about wing lifts because the size of his wings was similar to some others that I was seeing in the market. Except his seemed under-powered. That is what he had explained in comparison with the others that were in the market at that time.
     
  6. Bryan@Vintage Double Hose

    Bryan@Vintage Double Hose Instructor, Scuba

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    I'm interested to hear how customer service is not my forte?
     
  7. RayfromTX

    RayfromTX Student Of Gas Mixology Staff Member

    # of Dives: 100 - 199
    Location: Hill Country of Central TX
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    There is no independent testing agency or protocols. A manufacturer can test the wing unmounted to a plate or tank and report that value or they can test it mounted and in use or they can calculate the volume mathematically with estimates without ever actually testing in the real world and I would guess that there can be some variation in wings because of how individual bladders seat within their covers. How a manufacturer chooses to report the lift capacity is what is subjective. The actual lift capacity is not.
     
    scubadada likes this.
  8. chris kippax

    chris kippax Divemaster

    # of Dives: 200 - 499
    Location: Australia
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    Great stuff Brian
    Communication is paramount to customer service. You have time to converse on this forum but when you replied to my email you were so busy or you valued my patronage so lowly that you could not even write a single character of text in the email. That was a pure fob off! This is the second time you have replied in this manner
    How about

    Thanks for your email Chris
    I am sorry I can not supply the Oring part numbers as I (insert B#llshit reason here)
    I hope you understand and thanks for your recent purchase

    There 15 seconds to write that

    What I and surely others want from scuba companies is to provide details about equipment when requested. Deep six/hog/Halcyon have been very good at this
    Your previous post implies we should be grateful that you supply requested information, maybe we should be, maybe you should be grateful we are asking you not another supplier.
     
    Ontwreckdiver likes this.
  9. LetterBoy

    LetterBoy he who lacks empathy ScubaBoard Supporter

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    That would make a good YouTube channel.

    Testing scuba gear against manufacturer specs. I imagine there is gear out there that isn't to the spec it's sold as...
     
  10. Bryan@Vintage Double Hose

    Bryan@Vintage Double Hose Instructor, Scuba

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    Thanks Chris, it's Bryan btw.... I am sorry that I have failed to measure up to your level of customer service.
    You may have noticed that all the DIY videos I have made are for pieces of equipment I sell service kits and or parts for. Many of which require a lot of research, time and considerable financial investment.
    I also apologize that my email replies to you were so brief. Aside from my full time job and family obligations VDH as my second job does not always leave me time in the day to communicate with customers at length as I should.
    Again I welcome you to return the wing you purchased from me for a full refund.
    Perhaps then you can purchase a wing from Halycon or Deep Six or whomever will meet the customer service expectations I have failed to fullfill.
     

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