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Unfortunately keeping VDH running requires profit no matter how small it may be.To add to the information listed by Charred
After I purchased my VDH #18 wing I asked for the oring sizes of the inflator so I could self service. The reply email had no text just a link to a service kit that once purchased and posted to Australia cost more than an inflator assy. Not great service from a company that makes DIY videos.
Halcyon were more than helpful for inflator service oring sizes
I posted photos of the VDH wings after they were attached to a cylinder on a scale. I'm not sure how I could or can more honestly represent the wings I sell and have put my name on. I have shared information with the public far beyond what the majority of companies selling wings do.....The lift that you see on DSS wings is what you get after the wing has been attached to the tank whereas with others it is without the tank.
I posted photos of the VDH wings after they were attached to a cylinder on a scale. I'm not sure how I could or can more honestly represent the wings I sell and have put my name on. I have shared information with the public far beyond what the majority of companies selling wings do.....
I'm interested to hear how customer service is not my forte?Thanks for your reply Brian
Your honesty was not brought into question and the item was exactly as described. I like it and enjoy using it.
Providing details on a few cents worth of orings may of made you much more profit on word of mouth sales, I am fine that you won't provide the details as I have other means to obtain what I need. Customer service is not your forte and my constuctive critisim was only that, take it or leave it.
There is no independent testing agency or protocols. A manufacturer can test the wing unmounted to a plate or tank and report that value or they can test it mounted and in use or they can calculate the volume mathematically with estimates without ever actually testing in the real world and I would guess that there can be some variation in wings because of how individual bladders seat within their covers. How a manufacturer chooses to report the lift capacity is what is subjective. The actual lift capacity is not.Sorry if I am obtuse, but why is the lift capacity of a wing subjective?
Great stuff Brian
Communication is paramount to customer service. You have time to converse on this forum but when you replied to my email you were so busy or you valued my patronage so lowly that you could not even write a single character of text in the email. That was a pure fob off! This is the second time you have replied in this manner
How about
Thanks for your email Chris
I am sorry I can not supply the Oring part numbers as I (insert B#llshit reason here)
I hope you understand and thanks for your recent purchase
There 15 seconds to write that
What I and surely others want from scuba companies is to provide details about equipment when requested. Deep six/hog/Halcyon have been very good at this
Your previous post implies we should be grateful that you supply requested information, maybe we should be, maybe you should be grateful we are asking you not another supplier.
Great stuff Brian
Communication is paramount to customer service. You have time to converse on this forum but when you replied to my email you were so busy or you valued my patronage so lowly that you could not even write a single character of text in the email. That was a pure fob off! This is the second time you have replied in this manner
How about
Thanks for your email Chris
I am sorry I can not supply the Oring part numbers as I (insert B#llshit reason here)
I hope you understand and thanks for your recent purchase
There 15 seconds to write that
What I and surely others want from scuba companies is to provide details about equipment when requested. Deep six/hog/Halcyon have been very good at this
Your previous post implies we should be grateful that you supply requested information, maybe we should be, maybe you should be grateful we are asking you not another supplier.