Scubatoys Regulator Service

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I just used Scubatoys regulator service after the positive reviews found on this site. Unfortunately I was left a little disappointed. Took 42 days from sending gear in to receiving it. (They advertised 14-21 day turnaround time). When I received my regulator back it was without the advertised stats of IP and cracking pressure of 2nd stages.
On a positive side Rick and crew were fast at replying to my emails. Eventually got me the stats and discounted my shipping by $7.40.
I wish I had a LDS to use. 1.5 months is too long to go without my gear.

Did you communicate with them concerning the 42 day period and why it took them this long? Any clarifications from them given to you?
 
https://www.shearwater.com/products/perdix-ai/

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