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Mares Dive Computer Tech Assistance

Discussion in 'Mares... Just add Water!' started by Zak OHara, May 20, 2008.

  1. Zak OHara

    Zak OHara Dive Equipment Manufacturer

    # of Dives: I'm a Fish!
    Location: Pac NW
    1,409
    29
    48
    Hi Lithium, over the weekend I corresponded with our tech department re: your issue. They said, they also received your issue through your E-ticket # PPP-209-37641 on our technical support site, and they have responded. I hope your issue gets resolved. I can attest that sometimes working these things our remotely is not easy, but they will try their best.

    Zak
     
  2. Lithiumion

    Lithiumion Angel Fish

    7
    0
    1
    Hello Zak,
    Yes, I have a support ticket open for this issue. Hopefully it gets resolved.
    Thanks a lot!
     
  3. Lithiumion

    Lithiumion Angel Fish

    7
    0
    1
    Update:

    Excellent tech support from Mares here. They have shipped me a new replacement dive computer through their distributor in Egypt.

    I would also like to commend how professional and helpful their dealer (Under Water EGYPT) have been. Wonderful people.

    Thank you plenty guys. Glad to be a Mares customer :).
     
  4. snoopyhat

    snoopyhat Garibaldi

    2
    0
    1
    Hi Zak, I was wondering if you could help me with a problem. I opened a ticket earlier in the week (QOG-901-77039) regarding problems I'm having with my Icon HD, but I couldn't login to see it because the site said my email address was invalid. I opened another ticket on Wednesday (VPE-255-86850) under another email address and received an email verifying that the ticket was created, but now I can see that the ticket was closed last night and I never received any help. I'm not sure what to do now...

    Here's the issue; I was guiding several students on a deep dive on July 31st and noticed that the compass on my Icon was reading way off when we headed East. I used my analog compass for the rest of the dive. The next week I tried the compass recalibration several times but it didn't fix the problem. I then upgraded the software on the Icon from 4.1 to 4.2 and suddenly the Icon battery level dropped from 96% to 7%. I charged it up and thought it was okay. The next Sunday, August 7th, I was out on a dive when the Icon went from 98% to 7% and I had to abort the dive. Since them I've tried reloading the 4.2 software, charging and draining it multiple times, to no avail; it charges for a few minutes and then jumps to 99%, then when I take it off the charger I can use it for a few minutes before it jumps to 6 or 7% battery. I've got a battery I could install but I don't want to void the warranty. Thanks for any help you can give me!

    Andy
     
  5. fredBocq

    fredBocq Garibaldi

    # of Dives: 500 - 999
    Location: taiwan
    4
    0
    1
    hello
    Just had my mares nemo titanium battery changed. This watch is old old. Got it when I got into diving more than 10 years ago. The straps are all deteriorated and I had them cut off. " locating original straps" very hard to do so especially from Taiwan.
    !!! Now the problem is it displays zeros and stays like that until the battery is removed. when the battery is placed back in it will beep from 9 all the way down to 0 and then stay like that. " picture attached"

    does anyone have a solution?
    also does anyone know where to get the straps?

    thank you so much guys!!!


    "never mind the warranty problem. don't have the receipts nor the warranty card anymore"
     

    Attached Files:

  6. fredBocq

    fredBocq Garibaldi

    # of Dives: 500 - 999
    Location: taiwan
    4
    0
    1
    Hello need help getting my nemo titanium out of this display. Thanks in Advance
     

    Attached Files:

  7. snoopyhat

    snoopyhat Garibaldi

    2
    0
    1
  8. Kharon

    Kharon Solo Diver

    # of Dives: 200 - 499
    Location: Upstate NY
    3,746
    3,069
    113
  9. fredBocq

    fredBocq Garibaldi

    # of Dives: 500 - 999
    Location: taiwan
    4
    0
    1
  10. Fiat Lux

    Fiat Lux Garibaldi

    # of Dives: 50 - 99
    Location: Lethbridge, Alberta
    2
    0
    1
    I purchased my Mares Nemo Wide in Fremantle, Australia in Fall 2011. So far so good, I’ve replaced the battery once. I purchased the DRAK USB interface last year and have updated the firmware. I then downloaded my last dive profiles.


    Please tell me more about the firmware upgrade. How is it an improvement?

    I have downloaded my dive profiles but I have never been able to see them. What software do I need to read those files?

    Thank you,
    Fiat Lux
     

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