I too had a similar thing, i knew what i wanted to order, i found it, ordered it, checked it, waited for it (they do generally ship fast - but why the extra cost if you are so close???), received it and found that it wasnt what i ordered - missing a little kit, but the shipping costs alone were the difference between the cost of the missing parts at my LDS and LP - so why bother. I do think at times they can be slap-dash about ordering and putting things together to send out the wrong items. As for shipping costs i was upset at the time, and wanted them to pay for shipping back the wrong item and sending me the right package - they didnt want to, so i just kept the original as i can get the parts elsewhere with less hassle. In this case i probably should have bought at my LDS - you live and learn, however i dont like the way they do business so i wont be with them anymore. I spend a tiny (maybe 5%) more at my LDS's than i would at LP, dont have to pay shipping, but i do have to pay sales tax (at least that goes back into my area - mostly) - this is because i am building up a good rapport with the LDS's. I have an offer on the table where i am getting Apeks regs for 30% off and dive-rite for 15% off msrp, which is fine by me. I also can buy tanks (a little over the average price) but i get free fills in them for a year - at $4 a shot that pretty much pays for itself over a year!!! Cant get some of that at LP