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DarkCoffee, All of the hoseless air-integrated computers that both Oceanic and AERIS sell are manufactured by Pelagic Pressure Systems, our gauge division, the transmitters will be compatible with either Oceanic or AERIS receiving units. The older transmitter from th 750G will work with the...

Beyond weird. I have ordered a number of samples of the GEO which come directly out of our shipping department yet not one had a lens protector included in the packaging. Today I asked one of our in house sales people to run down to shipping and pull a GEO out of stock and was ensured before I...

Oceanicservice, We stand by our product and the service we provide but whoever told you from the beginning that there is a lens protector for the GEO has led you astray. No such product exists at this time unless you choose to purchase the ATOM lens protector cover as an add on. The GEO...

oceanicservice, Sorry, not into using your complete user name. I think this board has seen and Oceanic has proven over many years and many customers that we have excellent service and continually go the extra yard to assist consumers of our product. Aside from the fact that I am an Oceanic...

Years ago previous to our having an AIR XS unit even available we produced this hose to fill a request from a multitude of retailers. After our AIR XS came out obviously they adapter hose was not as critical and kinda cruised into the background. Obscure, old product is the word. Darryl

An obscure little adapter hose we have manufactured for 10 plus years. Cerich probably never heard of it since we sell so few over a years time. Could have sworn I posted this information last week but it may have been on different board same question. Anyhow, the hose is in stock and can be...

I forwarded this thread to the in house customer service gents. Believe me when I tell you that the response about our inability to send out a part due to DEMA is way out of the ordinary from us and I think most folks here on Scubaboard would agree. Our in house employees at Oceanic have...

The retailer that Jsado is working with is in fact a Oceanic retailer in good standing with a retail facility. Good package but I would suggest the GT-3 or Delta 4 upgrade. Regards, Darryl

I have been on numerous dives and had a demo retailer dive in October where 12 units worked perfectly including buddy check feature. I have heard the best position to acquire buddy check is above slightly and the the rear within 3-6ft range. I use the ATOM 2.0 currently and have had no...

How could anyone forget the SCUDA....... Self Contained Underwater Drinking Appartus...Ah the memories....

The Atom 2.0 has an advance warning that is user definable when alarm set points are within a certain amount of minutes. This is in your Set A function menu. Main header will say DTR and default from factory will be 5 minutes. Setting options are from one minute to twenty minutes. I normally...

It's interesting to read all the negatives of the mask from a group of folks who have never used the mask. Do you find it odd that not one person who has used the mask is posting anything negative and in fact there have been posts here with glowing reviews. Although I am under contract with both...

Hate to say any day now on the Hollis line but that's what we hear. Let me ask around the office when they get in later and see if I can come up with a firm date. Not to hijack the thread but reagarding the Datamask.....I think a true appreciation of the product is impossible right up until...

warranty service can be provided by either local dive shop, sending in directly or sending it back to the place you purchased. Pretty much your choice. Again warranty service will be available world wide provided that you have purchased from an authrorized Oceanic retailer. Darryl

Highly unusual to have tank PSI readings that erratic out of the AI. No matter how they tested in your local dive shop your unit is having some kind of HP transducer issue. Please return to your retail to send into our customer service department for testing and if needed repair. Regards...

The Hollis line is moving forward. The delay's in the debut of the product have nothing to do with anything on the Oceanic side. I was not aware that we are having "problems" with the VT-3 nor the software of the Datamask. Our 20+ demo Datamask units are in heavy rotation being tested by...

Any Oceanic product purchased from a authorized Oceanic retailer will have a warranty that would be covered world wide through our network of dealers and distributors. Product purchased from non-authorized retailers or third party individuals will not have an Oceanic warranty. Regards, Darryl

No problems with the Alpha 8 either. Darryl

ramez, Sorry to hear of your problems and in particular I am sorry to hear that it happened on a world class dive trip. Doug and I would have responded sooner but were in Cozumel on a Datamask Dive demo trip and then on the road for a couple of days. Yes, we will 100% cover the replacement...

If my memory serves me correctly the Sports with a blue button have user changeable batteries and the black button units do not offer a user changeable battery. I believe that Sipa Dan is correct in that we would have to offer some type of upgrade to a newer computer versus fixing the old...